DUNVILLE INTERNATIONAL

• Dunville Past Events •

PERSONAL MASTERY - PERSONAL EFFECTIVENESS AS AN INSPIRING LEADER

16th & 17th June 2016
Time: 9:00am - 5:00pm
Venue : Dunville Training Centre, Level 24, Gurney Tower.
Call us at 04-2293 900 or email : info@dunville.com.my
Closing Date : 13th June 2016

INTRODUCTION

In today’s fast-paced and constantly changing environment, each of us experience great challenges, stress and immense pressures in different ways. For some, even a minor knock back can weaken their self-esteem with a measurable impact on their work performance and self-image.

This workshop will help you to develop a more productive and positive mindset; and gain powerful tips, tools and techniques to build long-term “iron-clad” resilience, charisma and self-confidence. This will help you to 'bounce back' in the face of challenges, and view change as an opportunity rather than an obstacle.

Aside looking within ourselves, the importance of good interpersonal skills in the workplace, also cannot be underestimated. We must adjust continually to a variety of personalities; ways of doing things; and be able to build rapport and trust; influence decision making; present ideas with clarity and professionalism; and to be able to handle difficult team mates and situations. Day 2 of this programme will help you to be better prepared to effectively deal with an environment that is fluid and filled with the unexpected.

TARGET AUDIENCE

•	Executives, Supervisors, Team Leaders, Department Heads and Managers.

COURSE OBJECTIVE

At the end of the program, participants will be able to :

• Understand the essence of IQ vs. EQ
• Reflect on the way you see yourself; the questions you ask; the way you listen
• Develop a more positive mindset
• Look out for opportunities within challenges
• Apply resilience techniques and approaches to enable you to 'bounce rather than break' under pressure
• Develop more confidence and charisma
• Understand and adapt to others’ communication styles and behavior patterns
• Develop skills that are essential to build successful interpersonal & professional relationships
• Handle problematic working relationships more effectively

COURSE CONTENT

Day 1 : Productivity and Positive Mental Attitude

How do you see Yourself?
• Your personal self-image
• Your belief system
• The Image Loop
• IQ vs. EQ

The Questions You Ask; The Way You Listen
• The magic of powerful questions
• How effective is your listening?
• “Engaging Faces” and Listening Communication Puzzle
• Johari Window to build psychological contract with others

Positive Thinking, Reframing and Replacements
• Negative vs. Positive thoughts
• Benefits of positive thinking
• 7 strategies for a lasting positive attitude
• Learn to reframe and refocus your experiences and beliefs to promote optimism and self-confidence
• Learn to see how changes can provide opportunities
• Understand how challenges and adversity can built resilience - a surprising way

Building Resilience
• Why is building resilience important at work?
• Characteristics of resilient people
• What do you do when you hit turbulence at work?
• Video - 8 traits of highly successful people
• 10 key ways to build resiliency
• Tools, tips and techniques on staying resilient

Building Charisma and Confidence
• 3 Elements of charisma
• 9 Ways to communicate with confidence
• Walking the Red Carpet
• 3 components of a powerful sound
• Sounding Assertive and Persuasive

Day 2 : Interpersonal Effectiveness

Interpersonal Effectiveness through Effective Communication
• Identify circumstances where message sent is not the same as message received
• Recognise elements which affect communication e.g.
o Your “Internal GPS” when communicating
o Communication assumptions and perceptions
o “4 Insanities” which impact on communication
• Analyse the “T-Maze” Communication Challenge

Master Relationships and Understand Work Styles of Team Mates with Different “Colors”
• Identify work styles of each work mates through concept of “color brain communication”
• Learn key tips and techniques to work effectively with each color brain
• Identify what are each strengths
• Understand what should you beware of with each color
• Understand how some colors may be misunderstood

Interpersonal Effectiveness
• Objectives for interpersonal effectiveness
• Barriers – 5 things to be aware of

Situations for Interpersonal Effectiveness
• Attend to relationships
• Balance priorities
• Balance demands
• Build self-respect
• Persuade Others to Give You What You Want

Dealing with Negativity and Difficult People
• Hostile - Aggressive
• Complainers
• Defensive
• Self Important
• Clinging
• Controlling
• Competitive
• 7 tips on how to recognise and make people feel valued

Key Takeaways and Action Plan

SPEAKER’S PROFILE

CELINA-ANNE GAN

Over 17 years working in Asia and Europe, Celina has accumulated a vast experience and know-how in working and training participants from different cultures, work backgrounds and across languages. Celina trains in Europe, Middle East and Asia. She is also a coach and assessor in the International Business Simulation Program at Regent’s University London, addressing ability for leadership, team building, personal effectiveness and communication skills.

Celina is very passionate about training. Her style of training engages participants in practical sessions with personable examples, humour and hands-on activities for instant understanding and applicability.

She is certified in the following:

• Advanced Certificate in Training and Assessment (ACTA) for training, assessment and curriculum development from the Workforce Development Agency (WDA), Singapore
• PSMB Certified Train the Trainer, Malaysia
• Management, Leadership and Team Program from the Institute of Leadership & Management (ILM), UK
• “Coloured Brain Communication” Psychology; accredited by the American Business School of Psychology (AIOBP)
• Human Motivation and Drive; and Mastery in Dynamic Speaking, accredited by AIOBP
• Certified GFT (Great Facilitation Technique) Learning Coach & Facilitator, Singapore
• Coaching and Mentoring Professional (CCMP) accredited by the International Coach Federation (ICF)

Areas of Expertise :

• Communication Skills & “Colour Brain Communication”
• Working in Diverse Cultures
• Conflict Management & Creative Problem Solving
• Negotiation & Influencing Skills
• Leadership and Team Building
• Personal Effectiveness
• Change Your Mindset, Change Your Destiny
• Presentation Skills
• Writing Skills, Excellent CVs, Interview Tips, Tools and Techniques
• Customer Service & Handling Difficult Customers

COURSE FEES

HRDF – SBL Application (100% reimbursement)

RM 2,600 per person
Early Bird : RM 1,200 per person
(Inclusive of materials, 2 tea breaks, lunch and certificate of attendance)

We can run this course in-house for your employees. For the a detailed training proposal, please contact us by e- mail info@dunville.com.my or call 04-2293 900fax 04-2293 894.

Terms and Conditions of Seminar

•	Registrations will only be confirmed upon payment.
•	Please make cheques payable to Dunville Training Centre Sdn Bhd and bank in to Hong Leong Bank 26300000560
•	Payment must be received at least 7 days prior to the seminar date.
•	There will be no refund for cancellation. However, replacements are welcomed.
•	The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control.

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