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| Risk, Crisis and Recovery Management |
12th October 2012
Time: 9:00am - 5:30pm
Venue : Dunville International, Penang |
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DURATION
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| 1-Day |
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| DURATION
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| 9.00am – 5.30pm |
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| PURPOSE
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To enhance participants’ skills in :
• Anticipating and preventing crises from occurring
• Dealing effectively with crises when they happen
• Implementing contingency and business continuity plans
• Instituting recovery measures to re-build trust, reputation and to survive |
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WORKSHOP OBJECTIVE
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At the end of the workshop, participants will be able to :
• Develop strategies to anticipate and prevent crises from occurring
• Deal effectively with crises as and when they do occur
• Implement contingency plans to cope
• Institute recovery measures to re-build image, reputation and regain the confidence of key stakeholders
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| Questions which will be addressed
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• What is the nature of crises?
• To what extent can they be anticipated and prevented?
• To what extent can one be truly prepared?
• How long and what does it take to restore faith and ensure continuity / survival? |
| Design : Highly interactive with use of simulated exercises and case examples, video clips; application exercises. Includes pre-workshop reading assignment |
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| COURSE CONTENT
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Welcome and introduction to objectives and outcomes |
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Issues and crises |
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Four stages of crisis management |
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Characteristics of crises |
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Types and causes |
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Conceiving your worst nightmare |
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Know yourself – SWOT analysis |
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Anticipate, prepare – creative Imagineering |
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Best practices and failures in coping and recovering |
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Gap analysis and action planning |
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Summary, review and closing |
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SPEAKER’S PROFILE
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ELIZA QUEK
Lady Bittleston of Newnham
International HR, Change and Organization Development
Consultant, Mentoring Partnerships Trainer
Eliza enhances leadership competencies in strategic management, performance management, coaching and mentoring staff. She holds an M.A. in Manpower Studies from Birkbeck College, University of London.
Her Leadership Development competencies include training, coaching, mentoring and facilitating diverse audiences in:
• Strategic planning, managing complexities and change
• Creating conducive climates and engaging staff in learning and knowledge management;
• Enhancing managers’ skills in constructive and positive feedback
• Serving as coach and virtual mentor to students at the Singapore Management University and the Open University and clients
As Internal Consultant with Esso Singapore, Esso Eastern Inc and Exxon Chemicals, she strengthened teams, facilitated conflict resolution and enhanced Leadership and management capabilities. With Singapore Press Holdings, she managed the HRD function.
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Her clients include: ESS (ESPN Star Sports), Sanofi-Aventis Business Development Unit and NUS Graduate School for Integrative Sciences and Engineering (NGS); BP and Allianz Indonesia; Philips; Total Asia Pacific, Tesco, Diageo, Bunzl, Lubrizol, Thermo Electron, JP Morgan, Schroeder’s; Eka Chemicals; American Express, Colgate-Palmolive Thailand, Westin International Asia Pacific; Hyatt Hotel Asia Pacific ;RBS; SC Johnson, Nokia Asia Pacific, Ethiopian Airlines, Deutsche Bank. Eliza developed and implemented workshops in Mentoring Partnership to build skills among mentors and mentees in HSBC and Allied Healthcare and facilitated implementation of Confidence based Learning technology in Euler Hermes. She has additionally been commissioned by Time Warner & Deutsche Bank.
She trained female leaders in Slovakia and the top team of the Ural Bank of Redevelopment in leadership, problem solving and decision making skills. She enhanced coaching skills among pharmacists, Singapore Customs and Singapore Airlines managers. She develops training programs to meet client needs for example, Sun Tzu’s Art of War and Strategic Management for the Singapore Land Transport Authority; Influencing and negotiating to achieve win-win for Applied Materials and People Management skills for Keppel Land. She has taught crisis management for SPRING-SMU Advanced Management Programs, developed a SPRING-SMU Business Culture of SMEs workshop to facilitate adjustment of fresh graduates to SME employers.
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COURSE FEES
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HRDF – SBL Application (100% reimbursement)
Early Bird (Register by 28th September, 2012)
RM780 per person
(Inclusive of materials, tea breaks, lunch and certificate of attendance)
Normal Fees
RM880 per person |
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We can run this course in-house for your employees. For the a detailed training proposal, please contact us by e- mail program@dunville.com.my or call 04-2293900 / fax 04-2293894.
Terms and Conditions of Seminar
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Registrations will only be confirmed upon payment. |
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Please make cheques payable to Dunville Training Centre Sdn Bhd and bank in or direct digital bank transfer payment to Hong Leong Bank 26300000560 |
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Payment must be received at least 7 days prior to the seminar date. |
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There will be no refund for cancellation. However, replacements are welcomed. |
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The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control. |
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