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| ESSENTIAL COMMUNICATION SKILLS - COMMUNICATING UP, DOWN AND ACROSS THE ORGANIZATION |
26th - 27th August 2014 (2 Days)
Time: 9:00am - 5:30pm
Venue : Gurney Hotel, Penang. (Subject to change) |
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INTRODUCTION
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Gain recognition, build stronger work relationships and deliver high-value results for yourself and your organization!
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| Real leaders appreciate it when employees practice upward communication—taking the responsibility to communicate new ideas, innovations and better ways to get the work accomplished. This ability is especially crucial during times of economic uncertainty, where responsibilities can change unexpectedly and fresh ideas and input are essential at all organizational levels. |
| This seminar offers practical and adaptive strategies for upward communication—as well as across and downward communication—to inform and influence others no matter where they fit in the organizational chart. |
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PROGRAM LEARNING OBJECTIVES
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At the end of the program, participants will be able to :
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exhibit a strong sense of confidence, self-esteem, and self-concept resulting in a positive external image |
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create and maintain trust and credibility with others to establish strong workplace relationships |
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identify and apply strategies that build and use rapport and identification to shape effective messages and positively influence relationships |
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identify and use a speaking goal to guide selection of the appropriate oral communication channel |
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analyze an audience to create messages that address listeners’ needs, wants, priorities, and goals |
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apply listening skills to acquire free information on which to create high impact attention-getting messages |
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communicate ideas and individual professional value in terms listeners care about |
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analyze where others fit into the organizational plan and share information that leads to mutually beneficial strategic results |
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employ trend-watching skills to exhibit leadership and proactive communication competencies |
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create multi-dimensional messages that speak to both the mind and heart of listeners |
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assess and adapt messages to others’ communication style preferences and learning styles |
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apply skills in shaping others’ responses to your messages using direct and indirect messages |
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analyze uses of assertiveness to prevent your message in ways that allow others to understand and support you |
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| TRAINING METHODOLOGY
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| An interactive and practical approach incorporating group discussions/exercises, case studies, presentations, role plays and video. |
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| COURSE CONTENT
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Communication Basics |
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• Exhibit a strong sense of confidence, self-esteem, and self-concept resulting in a positive external image
• Create and maintain trust and credibility with others to establish strong workplace relationships
• Identify and apply strategies that build and use rapport and identification to shape effective messages and positively influence relationships |
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| 2. |
Targeting Your Message |
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• Analyze an audience to create messages that address listeners’ needs, wants, priorities, and goals
• Apply listening skills to acquire free information on which to create high impact, attention-getting messages
• Communicate ideas and individual professional value in terms listeners care about
• Analyze where others fit into the organizational plan and share information that leads to mutually beneficial strategic results
• Employ trend-watching skills to exhibit leadership and proactive communication competencies
• Create multi-dimensional messages that speak to both the mind and heart of listeners
• Assess and adapt messages to others’ communication style preferences and learning styles |
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Interpersonal influence up, down and across the organization |
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• understand interpersonal influence
• apply skills in shaping others’ responses to your messages using direct and indirect messages
• build team commitment and ownership through effective influencing skills
• apply assertiveness to present your message in ways that allow others to understand and support you |
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SPEAKER’S PROFILE
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LAI CHEE FERN
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| Lai Chee Fern has over 17 years of experience as a trainer and facilitator. In the course of her training profession, she has conducted in-house and public programs in relation to supervisory skills, general management as well as customer service and human resource development for multinational organizations and SMIs. Her work exposure covers manufacturing, service industry and adult education. |
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| She has held managerial positions in various multinational corporations throughout her career and was involved in both operative skills and management development training. Her years spent in the manufacturing and service industry enables her to relate experiential situations with work environment from grass root level upwards. She is also recognized for her pragmatic approach and her ability to draw realistic examples to maximize learning. |
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| She has facilitated over 5000 participants from various corporations including Motorola, Seagate, Intel, AMD, Agilent, Komag, Osram, Pen Apparel, Inventec, Jabil, Latexx, Penang Port, Hwang-DBS, Tenaga Nasional, Silverstone, Sony, Altera, etc. |
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| Chee Fern is a certified trainer on team development and cross-cultural management and she was trained in the U.S., Japan, Singapore as well as Bangkok. She holds a professional degree in ICSA from the United Kingdom and she is conversant in English, Bahasa Malaysia and Mandarin. |
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COURSE FEES
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HRDF – SBL Application (100% reimbursement)
Early Bird (Register by 15th May, 2014)
RM1080 per person
(Inclusive of materials, tea breaks, lunch and certificate of attendance)
Normal Fees
RM1280 per person |
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We can run this course in-house for your employees. For the a detailed training proposal, please contact us by e- mail info@dunville.com.my or call 04-2293900 / fax 04-2293894.
Terms and Conditions of Seminar
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Registrations will only be confirmed upon payment. |
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Please make cheques payable to Dunville Training Centre Sdn Bhd and bank in or direct digital bank transfer payment to Hong Leong Bank 26300000560 |
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Payment must be received at least 7 days prior to the seminar date. |
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There will be no refund for cancellation. However, replacements are welcomed. |
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The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control. |
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