DUNVILLE INTERNATIONAL

• Dunville Past Events •

GLOBAL CROSS-CULTURAL COMMUNICATION

24th - 25th June, 2014 (2 Days)
Time: 9:00am - 5:30pm
Venue : Gurney Hotel, Penang. (Subject to change)

INTRODUCTION

It has been proven that diverse companies are more successful and profitable. Additionally, employees who are able to communicate interculturally have proven to be invaluable to their organizations. The question then is; are you and your staff comfortable working and communicating within a culturally diverse environment? How comfortable are you to speak up during meetings or presentations with foreign business partners or customers? How can you deal with conflict or negotiations with individuals of other cultures? We will help you to achieve your greatest individual and organizational success through training that will enable you to not only understand other cultures, but empower you and your team to look forward to your next opportunity to engage in cross-cultural communication.

TARGET AUDIENCE

MNC managers and staff, anyone involved in international sales or support, frequent business travellers, all involved in any form of the tourism industry including medical and hospitality.

COURSE OBJECTIVE

• Increase positive attitudes toward the people of other countries and cultures.
• Understand how cultures are measured and see how cooperation and collaboration can be developed across cultural boundaries.
• Increase awareness of problems that arise in communicating with people of other cultures.
• Increase awareness of participants’ own cultural values and unstated cultural assumptions.
• Learn to emphasis similarities rather than differences with those of other cultures.
• Assist participants to better adapt to and be more productive during interaction and communication with overseas business partners.

TRAINING METHODOLOGY

An interactive and practical approach incorporating group discussions/exercises, case studies, presentations, role plays and video.

COURSE OUTLINE

Module 1: What is Culture?
• Understanding what culture is and how it affects us
• Getting to know our own culture
• Cultural values and how they affect your work

Module 2: The Culture Scale
• Hierarchy vs Egalitarianism
• Indirect vs Direct
• Collectivism vs Individualism
• Relationship vs Task
• Caution vs Risk
• High context vs Low Context
• Additional cultural differences that affect the workplace

Module 3: Communication Styles Across Cultures
• Understanding our own communication style
• A contrast in communication styles
• Bridging the gap in communication styles

Module 4: Seeing Beyond Bias and Stereotypes
• Common blocks to cross-cultural communication
• Overcoming counterproductive stereotypes
• Moving passed bias

Module 5: Communicating within Social and Workplace Scenarios
• Social etiquette strategies
• The international conversationalist
• Conducting meetings within a cross-cultural context
• Culturally sensitive phone manners
• Emailing with cultural understanding

SPEAKER’S PROFILE

Steve L. Muhs
Canadian

Qualifications:
• Certificate in TESOL
• BA Language Studies
• M Ed (TESOL)
• PSMB Certified Trainer

Areas of Training:
• Cross Cultural Communication & Awareness
• Accent Reduction & Neutralization
• Successful & Effective Business Writing
• Powerful Public Speaking
• Presentation Skills with Confidence

Summary of Experience:

Before beginning his teaching career, Steve worked for one of the oldest and most established brokerage houses in Canada. His role within the company was that of regulatory compliance and education.

After realizing his true passion was in education he decided to change his career path and focus more on teaching. This brought him to Malaysia 10 years ago and he has worked within all areas of education here ever since. In this time he has been involved in instruction, training and curriculum development within the education community and the corporate world.

Steve is an enthusiastic and dedicated trainer who operates an active learning environment and always keeps his students amused and challenged. He thrives on challenges and is always looking for ways to make his training better.

With over 15 years of public speaking experience, Steve has a very acute understanding of what is required in order to get ideas across clearly and in an engaging manner. He regularly participates in workshops and training sessions, often giving presentations to upwards of 2000 participants.

Steve is a member of the global community and as such has enjoyed the opportunity to work with and train people from over 30 different countries. During the past 6 years Steve has had the privilege of working with many multi-national organizations, such as Dell, HP, Intel, PETRONAS, GM, Kia, Philips, TRW and many more.

Steve is an excellent communicator and has enjoyed working with a variety of organizations throughout Asia, designing and facilitating courses that have cooperatively met their objectives with great success.

COURSE FEES

HRDF – SBL Application (100% reimbursement)

Early Bird (Register by 15th May, 2014)
RM1680 per person
(Inclusive of materials, tea breaks, lunch and certificate of attendance)

Normal Fees
RM1880 per person

We can run this course in-house for your employees. For the a detailed training proposal, please contact us by e- mail info@dunville.com.my or call 04-2293900 / fax 04-2293894.

Terms and Conditions of Seminar

•	Registrations will only be confirmed upon payment.
•	Please make cheques payable to Dunville Training Centre Sdn Bhd and bank in or direct digital bank transfer payment to Hong Leong Bank 26300000560
•	Payment must be received at least 7 days prior to the seminar date.
•	There will be no refund for cancellation. However, replacements are welcomed.
•	The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control.

HOME ABOUT DUNVILLE TRAINING PROGRAMME TEAM BUILDINGPMPPUBLIC PROGRAM CLIENTS CONTACT SITEMAP