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| COMMUNICATING WITH PROFESSIONALISM - COMMUNICATING UP, DOWN AND ACROSS THE ORGANIZATION |
16th & 17th May 2016
Time: 9:00am - 5:00pm
Venue : Dunville Training Centre, Level 24, Gurney Tower.
Call us at 04-2293 900 or email : info@dunville.com.my
Closing Date : 13th May 2016
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INTRODUCTION
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| Gain recognition, build stronger work relationships and deliver high-value results for yourself and your organization! |
| Real leaders appreciate it when employees practice upward communication—taking the responsibility to communicate new ideas, innovations and better ways to get the work accomplished. This ability is especially crucial during times of economic uncertainty, where responsibilities can change unexpectedly and fresh ideas and input are essential at all organizational levels. |
| This seminar offers practical and adaptive strategies for upward communication—as well as across and downward communication—to inform and influence others no matter where they fit in the organizational chart. |
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TARGET AUDIENCE
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Executives, Supervisors, Team Leaders, Department Heads and Managers. |
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COURSE OBJECTIVE
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At the end of the program, participants will be able to :
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• Identify pitfalls in business communication
• Use the correct approach in verbal, non-verbal and written form of communication
• Express ideas and opinions effectively
• Eliminate redundancy and adopt the correct business writing style
• Plan and organize thoughts to communicate with more professional appeal |
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COURSE CONTENT
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(i) Communicating for Winning Performance
Understanding cultural differences in communication
Communicating with international counterparts
Active Listening
Giving constructive feedback
Assertive communication techniques
The art of communicating with different personalities
(ii) Enhancing Spoken Communication in the Business Context
Expressing Purpose
Using the right words at the right time
Phrases to avoid
Questioning techniques
Paraphrasing to enhance understanding
(iii) Professionalism on the telephone
Key principles to influencing others on the telephone
Sustaining interest and streamlining thoughts via the telephone
Techniques in handling telephone meetings / teleconferencing
Describing details without confusing the other party on the phone
(iv) Communicating Across the Board
Who is listening?
How different personality styles require different communication techniques
Dealing with different types of personalities
- Dominant
- Impressive / Expressive
- Amiable
- Analytical
(v) Aspects on Presenting With Impact
Stage Fright – How to overcome it?
Five steps to Effective Presentation
Skills and techniques on presentation
Warm up and Relaxation Techniques
(vi) Preparing your presentation
Writing and Structuring your Text
Text Preparation
Reviewing and Finalizing Text
(vii) Structuring E-mail Communication for Business Purposes
The KISS factor
Applying a 4-point plan
The good, the bad and the ugly of e-mail
The weakest link in your e-mails
Using the right tone and expressions
The importance of netiquette |
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SPEAKER’S PROFILE
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Steve L. Muhs
Canadian
Qualifications:
• Canadian Institute for English Certificate in TESOL
• BA Language Studies (Bridgewater University)
• Med Teaching English to Speakers of Other Languages (Concordia University)
Areas of Training:
• Cultural Awareness & Intelligence
• Cross Cultural Communication Skills Development
• Accent Reduction & Neutralization
• Teacher Training
• Communication
• Effective Business Writing
• Public Speaking
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Summary of Experience:
Before beginning his teaching career, Steve worked for one of the oldest and most established brokerage houses in Canada. His role within the company was that of regulatory compliance and education. After realizing his true passion was in education he decided to change his career path and focus more on teaching. This brought him to Malaysia 9 years ago and he has worked within all areas of education here ever since. In this time he has been involved in instruction, training and curriculum development within the ESL community and the corporate world.
Steve is an enthusiastic and dedicated teacher who operates an active classroom and always keeps his students amused and challenged. He thrives on challenges and is always looking for ways to make his training better. With over 12 years of public speaking experience, Steve has a very acute understanding of what is required in order to get ideas across clearly and in an engaging manner. He regularly participates in workshops and training sessions, often giving presentations to upwards of 2000 participants.
Steve is an excellent communicator and has enjoyed working with a variety of companies throughout Asia, designing and facilitating courses that have cooperatively met their objectives. |
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COURSE FEES
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HRDF – SBL Application (100% reimbursement)
RM 2,600 per person
Early
Bird : RM 1,200 per person
(Inclusive of materials, 2 tea breaks, lunch and certificate of attendance) |
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We can run this course in-house for your employees. For the a detailed training proposal, please contact us by e- mail info@dunville.com.my or call 04-2293 900fax 04-2293 894.
Terms and Conditions of Seminar
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Registrations will only be confirmed upon payment. |
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Please make cheques payable to Dunville Training Centre Sdn Bhd and bank in to Hong Leong Bank 26300000560 |
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Payment must be received at least 7 days prior to the seminar date. |
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There will be no refund for cancellation. However, replacements are welcomed. |
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The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control. |
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