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| PERSONAL MASTERY – PERSONAL EFFECTIVENESS AS AN INSPIRING LEADER |
24th - 25th February 2020 (2 Days)
Time: 9:00am - 5:00pm
Venue: Evergreen Laurel Hotel, Penang.
Call us at 04-2293 900 or email: program@dunville.com.my
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INTRODUCTION
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In today’s fast-paced and constantly changing environment, each of us experience great challenges, stress and immense pressures in different ways. For some, even a minor knock back can weaken their self-esteem with a measurable impact on their work performance and self-image.
This workshop will help you to develop a more productive and positive mindset; and gain powerful tips, tools and techniques to build long-term “iron-clad” resilience, charisma and self-confidence. This will help you to 'bounce back' in the face of challenges, and view change as an opportunity rather than an obstacle.
Aside looking within ourselves, the importance of good interpersonal skills in the workplace, also cannot be underestimated. We must adjust continually to a variety of personalities; ways of doing things; and be able to build rapport and trust; influence decision making; present ideas with clarity and professionalism; and to be able to handle difficult team mates and situations. Day 2 of this programme will help you to be better prepared to effectively deal with an environment that is fluid and filled with the unexpected. |
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TARGET AUDIENCE
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• Executives
• Supervisors
• Team Leaders
• Department Heads
• Managers
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COURSE OBJECTIVE
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By the end of this program, you will be able to:
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Understand the essence of IQ vs. EQ |
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Reflect on the way you see yourself; the questions you ask; the way you listen |
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Develop a more positive mindset |
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Look out for opportunities within challenges |
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Apply resilience techniques and approaches to enable you to 'bounce rather than break' under pressure |
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Develop more confidence and charisma |
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Understand and adapt to others’ communication styles and behavior patterns |
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Develop skills that are essential to build successful interpersonal & professional relationships |
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Handle problematic working relationships more effectively |
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COURSE CONTENT
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Day 1
9.00am – 10.30am
10.30am – 10.40am (Morning Break)
Productivity and Positive Mental Attitude
How do you see Yourself?
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Your personal self-image |
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Your belief system |
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The Image Loop |
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IQ vs. EQ
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10.40am – 12.00pm
The Questions You Ask; The Way You Listen
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The magic of powerful questions |
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How effective is your listening? |
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“Engaging Faces” and Listening Communication Puzzle |
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Johari Window to build psychological contract with others
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12.00pm – 1.00pm
1.00pm – 2.00pm (Lunch Break)
Positive Thinking, Reframing and Replacements
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Negative vs. Positive thoughts |
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Benefits of positive thinking
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7 strategies for a lasting positive attitude |
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Learn to reframe and refocus your experiences and beliefs to promote optimism and self-confidence |
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Learn to see how changes can provide opportunities |
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Understand how challenges and adversity can built resilience - a surprising way |
2.00pm – 3.30pm
3.30pm – 3.40pm (Afternoon break)
Building Resilience
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Why is building resilience important at work? |
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Characteristics of resilient people
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What do you do when you hit turbulence at work? |
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Video - 8 traits of highly successful people |
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10 key ways to build resiliency |
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Tools, tips and techniques on staying resilient |
3.40pm – 5.00pm
Building Charisma and Confidence
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3 Elements of charisma |
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9 Ways to communicate with confidence
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Walking the Red Carpet |
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3 components of a powerful sound |
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Sounding Assertive and Persuasive |
Day2
9.00am – 10.30am
10.30am – 10.40am (Morning Break)
Interpersonal Effectiveness
Interpersonal Effectiveness through Effective Communication
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Identify circumstances where message sent is not the same as message received |
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Recognise elements which affect communication e.g.
• Your “Internal GPS” when communicating
• Communication assumptions and perceptions
• “4 Insanities” which impact on communication
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Analyse the “T-Maze” Communication Challenge |
10.40am – 1.00pm
1.00pm – 2.00pm (Lunch break)
Master Relationships and Understand Work Styles of Team Mates with Different “Colors”
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Identify work styles of each work mates through concept of “color brain communication” |
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Learn key tips and techniques to work effectively with each color brain |
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Identify what are each strengths |
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Understand what should you beware of with each color
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Understand how some colors may be misunderstood |
Interpersonal Effectiveness
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Objectives for interpersonal effectiveness |
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Barriers – 5 things to be aware of |
2.00pm – 3.30pm
3.30pm – 3.40pm (Afternoon break)
Situations for Interpersonal Effectiveness
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Attend to relationships |
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Balance priorities |
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Balance demands |
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Build self-respect
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Persuade Others to Give You What You Want |
3.40am – 5.00pm
Dealing with Negativity and Difficult People
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Hostile - Aggressive |
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Complainers |
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Defensive |
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Self Important
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Clinging |
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Controlling |
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Competitive |
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7 tips on how to recognise and make people feel valued |
Key Takeaways and Action Plan |
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SPEAKER’S PROFILE
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Celina-Anne Gan is a UK qualified nurse and midwife; a Legal Consultant and a Trainer and Coach in legal practice and in the soft skills area. Within the legal practice, she has served 15 years as an Intellectual Property and Legal Consultant in the UK, Malaysia and Spain and also as a Contracts and Commercial Advisor to BP Pte. Ltd., Singapore.
Over the years, besides her advisory and consultancy role and various publication work in Malaysia and Europe; she has had the fortuitous opportunity to actively develop, implement and conducted various educational programs and workshops for various organizations and service industries.
Her roles included developing the potential of employees, improving performance management skills, team building, arranging experiential group activities as well as coaching and mentoring which included the areas of communication, team building and leadership.
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Her Forte:
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Effective communication; nurturing better relationships, customer service skills and conflict management. |
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Directive Communication Psychology & Coloured Brain Processing essential for hiring staff; team building; workforce enhancement and internal. |
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Corporate Cultural Change to enhance workforce performance and productivity. |
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Leadership and Team Cohesiveness.
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Training/Coaching Milestones:
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Personal Coaching Certification by the Coaching Academy, United Kingdom. |
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Certificate for Management, Leadership and Teams Program from the Institute of Leadership & Management (ILM), United Kingdom. |
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Certificate for Achievement in Management, Leadership and Teams Program from Bramley Lakes Learning and Development, United Kingdom. |
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Chinese Business Management Certificate from Beijing, China.
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Assessor for Global Business Management Simulation Module at Regent’s Business School London, United Kingdom. |
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Directive Communication Psychology Certification for Colored Brain Communication; Human Motivation and Drive; Mastery in Dynamic Speaking; and DC Based Curriculum Development; accredited by the American Institute of Business Psychology (AIOBP). |
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Advanced Certificate in Training and Assessment (ACTA) for training, assessment and curriculum development from the Singapore Workforce Development Agency. |
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COURSE FEES
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HRDF – SBL Application (100% reimbursement)
RM2,600 per person
(Inclusive of materials, 2 tea breaks, lunch and certificate of attendance) |
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We can run this course in-house for your employees. For the detailed training proposal, please contact us by email program@dunville.com.my or call 04-2293900
Terms and Conditions of Seminar
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Registrations will only be confirmed upon payment. |
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Please make cheques payable to Dunville Training Centre Sdn Bhd and bank-in or direct digital bank transfer payment to Hong Leong Bank 26300000560 |
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Payment must be received at least 7 days prior to the seminar date. |
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There will be no refund for cancellation. However, replacements are welcomed. |
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The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control. |
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