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| EFFECTIVE PERFORMANCE APPRAISAL SKILLS |
13th & 14th July 2011 (9.00am-5.00pm)
Venue : Dunville International, Penang |
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INTRODUCTION
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In any organization, performance appraisal (PA) skill is one of the most important skills for a Superior (be it a manager, executive or supervisor level) to guides employees towards achieving the organization’s mission, strategies and goals. Performance appraisal (or evaluation) can be defined as a process to develop standard of performance criteria in writing and communicate to the employees from time to time their work performance status based on these developed standards. It is very important that employees know how they have performed versus the required standards and how they can further improve their work performance.
This two-days training program is designed to helps you acquire the crucial skill that helps you prepare for, conduct and follow up evaluations in ways that link worker’s performance to your company’s goals. |
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TARGET AUDIENCE
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Managers, Department Heads, Senior Executives, Supervisors, or Project/Team Leaders – all those who need to conduct formal performance appraisal reviews with their employees. |
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COURSE OBJECTIVE
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At the end of the course, participants will...
• Understand the purpose, benefits and importance of an effective performance appraisal system:
- To provide accurate feedback to employees in order to improve their performance.
- To identify employees training and development needs
- To serve as a basis to allocate organizational rewards
- To identify promotable employees from internal labor supplies
- To clearly communicate to employees what you expect from them.
• To identify the relationship between appraisal, performance, development and organizational effectiveness
• Prepare and conduct effective appraisals |
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COURSE CONTENT
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1. Introduction : The Purpose, Benefits & Importance of Performance Appraisal (PA)
• Appraisal as an effective management tool
• Causes of failure of performance appraisal
• Types of reviews
• The appraisee’s view
• Continuous appraisal
2. Elements of a good Performance Appraisal (PA) system
• Characteristics of effective appraisal program
• PA and other feedbacks
• Six characteristics of effective appraisals
• Benefits of self-appraisal
3. Review the PA Forms
• PA forms & format used.
• How to rate & rating errors
4. The Performance Appraisal Interview
• Objectives of appraisal interviews
• The structure (Opening, Flow, Closing)
• PA Skill # 1 : Focus on Issues, Behaviors & Situations
• PA Skill # 2 : Attentive listening
• PA Skill # 3 : Handling disciplinary issues assertively
• PA Skill # 4: Set S.M.A.R.T goals
5. Conducting the Performance Appraisal Interview
• Ten guidelines to remember
• PA Interview process flowchart
• Some difficult people to appraise
• Handling questions asked.
6. Action Plan
• Standardizations & submission of forms
• Observing the PA timeline
• Participants plan and discuss what they will do on return to work
• Performance Improvement Plans (PIP)
• Corrective Action Plan (CAP)
7. Exercises
• Case studies & Role-play
• Developing action plan
• Group discussions and analysis |
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SPEAKER’S PROFILE
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Nelson Kok is a graduate from the Universiti Sains Malaysia, and holds a Master in Business Administration (MBA) and a B.Sc (Hons) degree in Physics. He has more than 24 years of work experiences, of which 17 years are in Training & Development related field, working with both multinational companies such as AT&T Consumer Products Pte Ltd, Corner Peripherals Sdn Bhd, Read-Rite (M) Sdn Bhd, and local companies such as Globetronics Technology Berhad, Amquest Sdn Bhd and GGN Solutions.
He now served as an associate consultant and a freelance corporate trainer to several training providers in Malaysia, China, Singapore & Sudan Africa. He has conducted many training programs for both multinational and local companies. He also served as a lecturer for several higher learning institutes such as Open University Malaysia (OUM), Society of Business Practitioners, UK (SBP), International Centre for Quality, Sudan. Throughout his career, he was a certified trainer for many management, quality and productivity programs such as Performance Management System (PMS), Managerial Decisions & Business Modeling, Managerial Statistics, Effective Leadership Skills, Train-The-Trainer, Total Quality Management (TQM), Statistical Process Control (SPC), Quality Control Circles (QCC), Quality Improvements using 7QC Tools, 7 Steps Problem Solving, 5S Good Housekeeping, QIT, MRPII, ERP, Team Building Program, Effective Meetings Workshop , Effective Supervisory Skills, Communication and Leadership Skills, Problem Solving & Decision Making, Effective Time Management, Motivation At Work, Frontline Leadership Program, and 7 Habits of Highly Effective People. He has also conducted many quality audits and was directly involved in company’s ISO 9001 and Quality Management Excellence Award (QMEA) certifications. Nelson’s area of specialization is in helping organizations to achieve higher effectiveness and productivity using proven Management, Quality and IT tools and techniques |
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COURSE FEES
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HRDF – SBL Application (100% reimbursement)
Early Bird (Register by 29st June, 2011)
RM 880 per person
(Inclusive of materials, tea breaks, lunch and certificate of attendance)
Normal Fees
RM980 per person
Special 1 for 1 PROMOTION!!!...Register 2 pax at the price of 1 |
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We can run this course in-house for your employees. For the a detailed training proposal, please contact us by e- mail program@dunville.com.my or call 04-2293900 / fax 04-2293894.
Terms and Conditions of Seminar
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Registrations will only be confirmed upon payment. |
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Please make cheques payable to Dunville Training Centre Sdn Bhd and bank in to Hong Leong Bank 26300000560 |
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Payment must be received at least 7 days prior to the seminar date. |
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There will be no refund for cancellation. However, replacements are welcomed. |
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The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control. |
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