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MANAGING GENERATION X & GENERATION Y
9th June 2011 (9.00am -5.00pm)
Venue : Dunville International, Penang
INTRODUCTION
Generation X: born 1965 – 1981, aged 23 – 39 and Generation Y: born 1982 onwards require honest and open communication, good mentoring and non-authoritarian management. Generation X balances work and friends and family. Generation Y, the largest generation in human history, has never known a time when there was not a World Wide Web. They each have very different work styles than the Baby Boomer generation. Get an understanding of both Gen X and Gen Y from an expert who programs and markets to Gen Y. Find out how Gen X and Gen Y communicate. Then learn practical, how-to tips and techniques for communicating and working with Generation X and Gen Y.
 
TARGET AUDIENCE
Managers, Executives and Senior Supervisors.
 
COURSE OBJECTIVE
This training, participants will have the opportunity to learn to :-
To identify behaviors that characterize members of Gen X and Gen Y
To identify myths about Gen X and Gen Y and understand why they have developed
To understand the societal forces that contribute the generational personality of each generation
To understand the relationship of societal forces and the values, goals, and motivators for each generation
 
COURSE CONTENT
Module 1: What makes these generations different
The transition from the Industrial Age to the Internet Age
How Gen X differs from Boomers
How Gen Y differs from Boomers and Gen X
Work values in the 21st Century


Module 2: How Gen X and Gen Y perceive time

Knowledge work and the value of time
Time as key to profitability
The focus on outcomes
Why meetings are negatively perceived

Module 3: What motivates Gen X and Gen Y at work

The reinvention of family
Work hard and play hard
Monetary and non-monetary rewards
The new career development path

Module 4: Work styles and technology

Customizing work styles and processes
Peak work time and place
A new role for technology and work
Working collaboratively
SPEAKER’S PROFILE

  Michael Xavier is a full time freelance professional development consultant. He currently trains people from all walks of life and makes them better understand themselves and people around them. His elaborate 12 years background in the service industry in various capacities has given him valuable experience in dealing with people of different background and culture. He has served in several well-established service organizations and has held various managerial positions. Previously as Senior Manager for a 4-star hotel property, Michael devised a comprehensive Customer Relationship Culture that brought tremendous success to the organization. In the process, he was able to develop renewed human capital within the organization to look into the needs of even the most discerning customer. He was also District 51 International Toastmasters Champion in Public Speaking in the year 2000 and represented Malaysia, Singapore, Indonesia, Malaysia, Thailand and Hong Kong in the International Inter-District Public Speaking Competition held in Miami, Florida, USA in the same year. He was also the District 51 Evaluation Speech Contest Champion in the year 2008. He has also attained several winnings and awards from Toastmasters International;

Competent Toastmasters Award – Year 1999
Competent Leader Award – Year 1999
Advance Toastmasters Bronze Award – Year 2001

He was the President for the Bayan Baru Toastmasters Club for the term 2007 to 2008. He also holds a Professional Membership with the Malaysian Association of Professional Speakers where he was an invited speaker at its International High Impact Leadership Convention in April 2008. He is also appointed as Master Trainer for the Integration Program for National Service Malaysia. He shares his experience and that of many other successful organisations in training to turn around companies and gearing them towards building long lasting relationships with their teams and customer, and enjoying the process while at it. Course participants frequently rate him as highly interesting and an effective trainer.

Michael graduated in Human Resources in association with Glasgow Caledonian University, UK and is a Certified Training Professional, jointly awarded by Asian Region of Training & Development Orgranisation, Philippines & Institute of Training Development, Malaysia.
COURSE FEES
HRDF – SBL Application (100% reimbursement)

Early Bird (Register by 15th May, 2011)
RM 390 per person
(Inclusive of materials, tea breaks, lunch and certificate of attendance)

Normal Fees
RM490 per person


Special 1 for 1 PROMOTION!!!...Register 2 pax at the price of 1
 
We can run this course in-house for your employees. For the a detailed training proposal, please contact us by e- mail program@dunville.com.my or call 04-2293900 / fax 04-2293894.

Terms and Conditions of Seminar

Registrations will only be confirmed upon payment.
Please make cheques payable to Dunville Training Centre Sdn Bhd and bank in to Hong Leong Bank 26300000560
Payment must be received at least 7 days prior to the seminar date.
There will be no refund for cancellation. However, replacements are welcomed.
The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control.
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