DUNVILLE INTERNATIONAL

• Dunville Past Events •

BUSINESS ENGLISH

19th & 20th March 2012
Venue : Dunville International, Penang

INTRODUCTION

This program is for participants with a basic business English. The training approach will be providing the participants with lots of learning activities and language games in a creative and enjoyable environment. The training will be supplemented by the following methods:-

a) Lectures
b) Video / Cassette / CDs viewing
c) Role plays
d) Group Discussions
e) Assignments

TARGET AUDIENCE

• Employees earmarked for promotion and retention
• Executives, Supervisors and all those who are interested in enhancing their business communication skills

COURSE OBJECTIVE

To enhance the participants’ business communication skills, both written and spoken, through communicative and structural exercises and to enable participants to communicate effectively in English when interacting with customers, superiors and colleagues in the workplace.

TRAINING METHODOLOGY

Highly interactive, interspersed with role plays, language games, group work, discussions and presentations pertaining to actual workplace scenarios.

COURSE CONTENT

MODULE 1 :

PRONUNCIATION

MODULE 2 :

GENERAL COMMUNICATION CONCEPTS

MODULE 3 :

TELEPHONE COMMUNICATION

MODULE 4 :

EFFECTIVE TELECONFERENCING

MODULE 5 :

TELECONFERENCING PRACTICE

MODULE 6 :

ATTENDING MEETINGS

MODULE 7 :

USING EFFECTIVE LANGUAGE

• Breaking away from habit

MODULE 8 :

REPORTING

MODULE 9 :

EFFECTIVE PRESENTATIONS

MODULE 10 :

EFFECTIVE BUSINESS WRITING STYLES

E-mail :	• Effective use of e-mail • Effective writing practices for e-mail • E-mail etiquette • Assignment
Memo :	• Format for writing memos • Assignment
Business Letters :	• Format for writing business letters • Assignment

SPEAKER’S PROFILE

Steve L. Muhs

Qualifications:

• Canadian Institute for English Certificate in TESOL
• BA Language Studies (Bridgewater University)
• Med Teaching English to Speakers of Other Languages (Concordia University)

Summary of Experience:

Before beginning his teaching career, Steve worked for one of the oldest and most established brokerage houses in Canada. His role within the company was that of regulatory compliance and education.

After realizing his true passion was in education he decided to change his career path and focus more on teaching. This brought him to Malaysia 9 years ago and he has worked with in all areas of education here ever since. In this time he has been involved in instruction, training and curriculum development within the ESL community and the corporate world.

Steve is an enthusiastic and dedicated teacher who operates an active classroom and always keeps his students amused and challenged. He thrives on challenges and is always looking for ways to make his training better.

With over 12 years of public speaking experience, Steve has a very acute understanding of what is required in order to get ideas across clearly and in an engaging manner. He regularly participates in workshops and training sessions, often giving presentations to upwards of 2000 participants.

Steve is an excellent communicator and has enjoyed working with a variety of companies throughout Asia, designing and facilitating courses that have cooperatively met their objectives.

COURSE FEES

HRDF – SBL Application (100% reimbursement)

Normal Fees
RM650 per person
(Inclusive of materials, tea breaks, lunch and certificate validated by SWAN TRAINING INSTITUTE, IRELAND )

We can run this course in-house for your employees. For the a detailed training proposal, please contact us by e- mail program@dunville.com.my or call 04-2293900 / fax 04-2293894.

Terms and Conditions of Seminar

•	Registrations will only be confirmed upon payment.
•	Please make cheques payable to Dunville Training Centre Sdn Bhd and bank in or direct digital bank transfer payment to Hong Leong Bank 26300000560
•	Payment must be received at least 7 days prior to the seminar date.
•	There will be no refund for cancellation. However, replacements are welcomed.
•	The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control.

< Back to Past Events

HOME ABOUT DUNVILLE TRAINING PROGRAMME TEAM BUILDINGPMPPUBLIC PROGRAM CLIENTS CONTACT SITEMAP