| |
| CREATIVE PROBLEM SOLVING AND DECISION MAKING SKILLS |
20th - 21st August 2014 (2 Days)
Time: 9:00am - 5:30pm
Venue : Gurney Hotel, Penang. (Subject to change)
|
|
 |
|
INTRODUCTION
|
Problem solving and decision making are key functions in a supervisor’s day to day activity, good problem solving skills that are based on proper analysis of the issues at hand will results to sound judgement and lead to effective decision making.
This program will bring participants through a systematic approach towards problem solving techniques and approaches and equip them with the necessary skills that are essential to the decision making process. |
| |
TARGET AUDIENCE
|
• Supervisors, Team Leaders, Line Leaders
• It is also useful for anyone who wishes to have a greater understanding of management principles and practices,
so as to develop their leadership and motivation skills. |
| |
COURSE OBJECTIVE
|
• At the end of the course, participants will be able learn to :
• Utilize systematic steps in problem solving to produce results.
• Evaluate decision making and solution implementing process.
• Identify techniques in collecting data and information.
• How to effectively participate in problem solving.
• Effectively lead a problem solving team.
• Implement the coaching process in problem solving.
|
| |
TRAINING METHODOLOGY
|
| Practical exercise, presentation of real problem issues, discussions, lectures, role-plays and individual & team evaluation. |
| |
COURSE CONTENT
|
Thinking And Problem Solving
• Types Of Thinking in Problem Solving
• Creative Thinking Approaches
Tools For Thinking Your Problems Through
• Techniques For Gathering Information
Steps In Problem Analysis and Problem solving
• Identification Of Problems
• Collecting Relevant Facts and Information
• Identifying All Possible Cause(s)
• Selecting Probable Cause(s)
Decision Making Analysis
• Pitfalls in Decision Making
• Framework For Decision Making
| • |
Identify SMART Goals |
| • |
Identifying and Evaluating Possible Solution |
| • |
Evaluating Cost and Effective |
| • |
Making The Final Decision |
|
|
|
SPEAKER’S PROFILE
|
|
|
Nelson Kok is a graduate from the Universiti Sains Malaysia, and holds a Master in Business Administration (MBA) and a B.Sc (Hons) degree in Physics. He has more than 24 years of work experiences, of which 17 years are in Training & Development related field, working with both multinational companies such as AT&T Consumer Products Pte Ltd, Corner Peripherals Sdn Bhd, Read-Rite (M) Sdn Bhd, and local companies such as Globetronics Technology Berhad, Amquest Sdn Bhd and GGN Solutions.
He now served as an associate consultant and a freelance corporate trainer to several training providers in Malaysia, China, Singapore & Sudan Africa. He has conducted many training programs for both multinational and local companies. He also served as a lecturer for several higher learning institutes such as Open University Malaysia (OUM), Society of Business Practitioners, UK (SBP), International Centre for Quality, Sudan. Throughout his career, he was a certified trainer for many management, quality and productivity programs such as Performance Management System (PMS), Managerial Decisions & Business Modeling, Managerial Statistics, Effective Leadership Skills, Train-The-Trainer, Total Quality Management (TQM), Statistical Process Control (SPC), Quality Control Circles (QCC), Quality Improvements using 7QC Tools, 7 Steps Problem Solving, 5S Good Housekeeping, QIT, MRPII, ERP, Team Building Program, Effective Meetings Workshop , Effective Supervisory Skills, Communication and Leadership Skills, Problem Solving & Decision Making, Effective Time Management, Motivation At Work, Frontline Leadership Program, and 7 Habits of Highly Effective People. He has also conducted many quality audits and was directly involved in company’s ISO 9001 and Quality Management Excellence Award (QMEA) certifications. Nelson’s area of specialization is in helping organizations to achieve higher effectiveness and productivity using proven Management, Quality and IT tools and techniques
|
|
|
|
COURSE FEES
|
HRDF – SBL Application (100% reimbursement)
Early Bird (Register by 15th May, 2014)
RM1080 per person
(Inclusive of materials, tea breaks, lunch and certificate of attendance)
Normal Fees
RM1280 per person |
| |
We can run this course in-house for your employees. For the a detailed training proposal, please contact us by e- mail info@dunville.com.my or call 04-2293900 / fax 04-2293894.
Terms and Conditions of Seminar
| • |
Registrations will only be confirmed upon payment. |
| • |
Please make cheques payable to Dunville Training Centre Sdn Bhd and bank in or direct digital bank transfer payment to Hong Leong Bank 26300000560 |
| • |
Payment must be received at least 7 days prior to the seminar date. |
| • |
There will be no refund for cancellation. However, replacements are welcomed. |
| • |
The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control. |
|
|
|
|
|
|
|
