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| DYNAMIC WORK HABITS |
27th & 28th August 2014
Time: 9:00am - 5:00pm
Venue : The Gardens Hotel, Mid Valley
Call us at 03-7493 5090 or email : infokl@dunville.com.my
Closing Date : 13th August 2014 |
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INTRODUCTION
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| The feeling of being overwhelmed by work is more often caused by a disorganized approach than by the amount or difficulty of the work. By having critical information readily available to you when you need it, you can better manage your time, people and projects. This can only be done more effectively if you match your organizing tools with your work style and needs. Improve your organizing skills. Integrate what you have to do, what you want to do, and how you function as a person into an efficient and highly flexible control centre. |
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TARGET AUDIENCE
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Anyone wanting to adopt a more proactive attitude and mindset towards work, others and their lives. Employees will benefit by learning how to take personal responsibility and realize they have a choice to act rather than be acted upon. People managers through their roles and applying these work habits can enable their employees and help them proliferate their talents by creating a positive environment. |
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COURSE OBJECTIVE
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This Course will enable participants upon applying the key learning to:
• Take personal responsibility for their own careers
• Adopt a positive work attitude
• Move from a position of being a victim of circumstances to a more proactive “I am Response-able person.”
• Be able to reduce or minimize the negative thoughts, feelings and behaviors that impede personal growth and potential.
• Build positive work habits such as pro-activity, co-operation, empowerment, etc
• Understand and apply the 7 habits through an inside-out approach:
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- Be Proactive
- Begin with the end in mind
- Put first things first
- Think win-win
- Seek first to understand, then to be understood
- Synergize
- Sharpen the saw |
• Meet the challenges of the radically and fast changing environment by using the 13 new work habits (by Price Prichett) such as :
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- Dangers of resisting change
- Increasing personal change hardiness (real source of job security)
- Focus on outcomes not just effort
- Unleashing the power of recommitment
- Contribute more than you cost |
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COURSE CONTENT
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Day One
Track I : I can be M.A.D.
• Checking in - Why are you here?
• Menu choices for today
• You are what you think you are (“Be careful of what you want, you might get it!”)
• Do you like what you are doing? Why? Passion & Talent
• Your motivation drives your actions – The power of “I”
• Personal Oath – personal commitment
• Today’s issues and challenges
• Habits - what are they, how they are formed and how they operate
• Are you retiring in your comfort zone?
• Habits – our blind spots
• 7 Habits of highly effective people
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- From Dependence to Independence
- Proactivity Principle - Taking personal responsibility - “Response..able”
- Red and Blue game
- Habits 1-3
- Application exercise for each habit
- Affirmation and Visualization (future orientation) |
Day Two
• Royal Flush – a good hand
• Habits 4-7
• Applications exercise
• Johari Window – feedback and self disclosure (exercise in giving each other feedback – start, stop and continue)
• Novation - The four stages model – increasing our contribution in our current job
• New Work Habits for a Radically Changing World – surviving and flourishing in a changing world
• Applications and Commitment
• Reflection and Action Planning |
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SPEAKER’S PROFILE
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Ms Liew Mei Ling, Linda has more than 16 years hands-on experience in the areas of management, leadership, motivation, business development, public relation, sales and marketing covering the medical industries, trading, manufacturing and service industries.
She holds a Master in Business Administration from the University of Bath, UK. Ms Liew’s training experiences stems from designing, delivering and measuring training and consultancy projects for multinational companies such as Asahi Industries, Ericson, Altera Corporation, Osram Semiconductors, Huawei Technologies, Ramatex Apparel, White Horse Ceramic, Pen Apparel, United Sweetheart, Caretex Apparel, Sinwah Garment, Gimmill, Maybank, Shimano and Pall Singapore.
Ms Liew was awarded with Training Excellence Award 2010 by the Malaysian Institute of Management. She was also appointed as an associate Administrator overlooking one of the Malaysian Institute of Management consulting project involving in leadership competency development and electronic data processing and statistical data analysis for a multinational company.
She has been recently appointed by Celcom-VADs in designing call-centre 3G-customer service program for all their call centre front liners. She was also appointed as course leaders for Nokia-Siemens and Huawei Technologies on customer service programs ranging from handling difficult customers, good conversations, winning customers, key account management and professionalism in teleconferencing.
Ms Liew is a certified trainer from University of South Australia for competency-based training and her experience on competency and multi-rater feedback system stems from developing leadership development program using competency-based approach for Komag USA, designing performance appraisal system using competency-based approach for Kwong Wah Yit Poh Press, developing best framework for evaluating training effectiveness using competency which is in compliance to ISO9001:2000 series and conceptualized standard of performance as an objective-based criterion to judge the success of training program and application of scientific methodologies to study training effectiveness. |
Ms Liew has also been actively involved in managing some consulting projects related to company-wide strategy implementation and call center training program. Her key competencies lie in pulling the various functional teams together to map the end-to-end process and establish an effective management system to execute and deliver the specific results to meet the goals for textile and apparel companies.
Ms Liew has great passion in coaching and developing the young leaders across different manufacturing and service industries to share her knowledge on self-improvement, diversity-management and motivating the work force. |
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COURSE FEES
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HRDF – SBL Application (100% reimbursement)
RM 1,580 per person + 1 additional pax FREE!!!
(Inclusive of materials, 2 tea breaks, lunch and certificate of attendance) |
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We can run this course in-house for your employees. For the a detailed training proposal, please contact us by e- mail infokl@dunville.com.my or call 03-7493 5090 or 018-237 4227 / fax 03-7493 5100.
Terms and Conditions of Seminar
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Registrations will only be confirmed upon payment. |
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Please make cheques payable to Dunville Training Centre Sdn Bhd and bank in to Hong Leong Bank 26300000560 |
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Payment must be received at least 7 days prior to the seminar date. |
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There will be no refund for cancellation. However, replacements are welcomed. |
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The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control. |
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