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| THE ART OF INFLUENCING & NEGOTIATION |
9th & 10th July 2014
Time: 9:00am - 5:00pm
Venue : The Gardens Hotel, Mid Valley
Call us at 03-7493 5090 or email : infokl@dunville.com.my
Closing Date : 25th June 2014 |
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INTRODUCTION
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An interactive workshop for developing your negotiation skills, designed and delivered by ex hostage negotiators. Gain the knowledge and expertise to help you get the best result when communicating with others.
Learn how to make the most of conversations you have, find the answers you need, and discover how to deal with difficult people. |
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TARGET AUDIENCE
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Executives, Managers, Supervisors, Team Leaders and all those who are involved in one way or another in the influencing and negotiation process at workplace. |
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COURSE OBJECTIVE
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At the end of the program, participants will be able to :
• Feel more confident in making suggestions for improvement in their respective departments and organizations.
• Ensure involvement of others and increase their acceptance of ideas
• Enhance their reputation as strong contributors at meeting organization goals
• Apply skills, techniques and strategies for negotiating win-win solutions.
• Identify wants, needs, and interests.
• Discuss approaches that can turn conflict into win-sin solutions.
• Develop strategies to resolve specific disagreements in the workplace. |
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COURSE CONTENT
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Basics of Influence
• What is considered an influence?
• Characteristics of successful influencers
• Challenges and difficulties of influencing others
Influence Planning
• Establishing objectives
• Identifying benefits
• Preparing strategies
Creating the right atmosphere
• Defining opportunities effectively
• Encouraging involvement and gaining ‘buy-in’
• Handling resistance
Communication Strategies
• Key principles in communicating to influence others
• Assertive communication techniques
• Getting from No to Yes
Negotiation in the Workplace
• Types of Negotiations
• Overview of Negotiation Theory
Negotiation Strategies
• Planning Ahead
• Clarifying Your Bottom Line
• Positive Attitude/Constructive Demeanor
• Techniques to Offer and Counter Offer, Responding
• Discover and Build on Common Ground
• Challenging and Sneaking Tactics
Getting to Win-Win
• Defining the Problem
• Focusing on Both Parties’ Real Interests vs. Positions
• Developing Options for Mutual Gain
• Assessing Outcomes – Agreements, Collaborations, Relationships |
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SPEAKER’S PROFILE
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Mr. Charles Ooi is a training specialist, specializing in the core area of people management. He holds a Bachelor of Commerce and Administration degree from the Victoria University of Wellington, NZ. He has extensive experience overseas in Australia, Hong Kong, Taiwan, Japan, India, North America and in Europe.
He has been certified for the key corporate programs, which include Sony QMDEI, Hersey and Blanchard Situational Leadership 2, DDI Interaction Management, Zenger Miller Frontline Leadership and Covey 7 Habits of Highly Effective People for the companies he served in.
Mr. Charles Ooi has worked for the Asia Pacific Training Centre for Initiatives of Change, Melbourne, Australia as Coordinator and Faculty member for the International Studies in Effective Living from 1977 to 1978.
After a stint in Hong Kong and the Far East working with people in education, he continued his career with the Asia Plateau Training Centre, IOC, Panchgani, India from 1980 to 1984 as Faculty member for the Leadership Development programs for people in industry.
In 1987, Mr. Charles Ooi joined the TL Management as Lecturer. He was promoted to Principal in 1990 and served in that position for over 2 years.
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From 1992 to mid-1995, Mr. Charles Ooi worked in Sony Electronics (M) Sdn Bhd as a Senior Assistant Manager before joining Solectron Technology (M) Sdn Bhd as Training Manager in 1995. He was promoted to Training Director in the year of 2001.
While serving with Sony Electronics, Mr. Charles Ooi was responsible for the proliferation of the corporation’s Quality Management Excellence program, (QMDEI), company-wide. As well as being a facilitator for this he has also developed programs related to leadership empowerment, supervisory management, interpersonal communication and other people skill programs.
During his services with Solectron Technology from May 1995 to July 2003, Mr. Charles Ooi contributed significantly to the growth and people development of the company, as the Site Training lead, for the plants in the states of Penang and Johore. With a cohesive team the Company won the prestigious Quality Management Excellence Award (1997), the Prime Minister’s Quality Award (1998), and the internationally-coveted Malcolm Baldridge Quality Award (1999) during this time.
Amongst the programs he developed and conducted are Customer Excellence Management, Persuasive Presentation, Leading Impactful Meetings, and Supervisory Leadership for exempt staff, Professional Business & Social Etiquette, and so on. He was also an accredited trainer for 7 Habits of Highly Effective People, and Frontline Leadership for the company.
Since August 2003, Mr. Charles Ooi has added Persuasive Communication, Effective Executive Public Speaking, and Synergy through Team effort, and Dynamic Work Habits to his offerings for multinationals in the country and overseas.
Other company-specific management programs he conducts, by contractual appointment, include Managing from the Start, Answer First and The Caring Manager. He is also licensed to facilitate the Seven Habits of Highly Effective People to an American Multinational in the country. |
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COURSE FEES
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HRDF – SBL Application (100% reimbursement)
RM 1,580 per person
(Inclusive of materials, 2 tea breaks, lunch and certificate of attendance) |
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We can run this course in-house for your employees. For the a detailed training proposal, please contact us by e- mail infokl@dunville.com.my or call 03-7493 5090 or 018-237 4227 / fax 03-7493 5100.
Terms and Conditions of Seminar
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Registrations will only be confirmed upon payment. |
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Please make cheques payable to Dunville Training Centre Sdn Bhd and bank in to Hong Leong Bank 26300000560 |
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Payment must be received at least 7 days prior to the seminar date. |
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There will be no refund for cancellation. However, replacements are welcomed. |
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The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control. |
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