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| MANAGING EMOTIONS AT WORKPLACE: ENHANCING EQ FOR SUCCESS |
3rd - 4th June 2014 (2 Days)
Time: 9:00am - 5:30pm
Venue : Gurney Hotel, Penang. (Subject to change) |
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INTRODUCTION
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Research conducted of thousands of managers in over 500 major companies around the world has verified that Emotional Intelligence competency is twice as important as IQ and strictly technical expertise in producing outstanding job performance and successful managers and leaders.
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| Massive change is constant; technological innovation, global competition, organizational complexity and pressure from investors are ever- escalating forces that managers must deal with often on a daily basis. Outstanding performers in 2 out of 3 situations are leaders who use emotional intelligence competencies to excel on the job. The higher up on the management ladder the greater need for using emotional intelligence. |
| Downsizing by many companies has forced more responsibilities on existing managers, thus creating a greater need for using emotional intelligence; of communicating more effectively, building efficient and productive work teams, showing empathy, adapting to turbulent change and solving problems creatively. |
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| BENEFITS OF DEVELOPING IMPROVED EMOTIONAL INTELLIGENCE
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| Benefits for Leaders and Managers |
| By developing emotional intelligence competencies managers are: constantly learning, maintain self- awareness/evaluation, improve communication skills, become more adaptable in work situations, become effective problem solvers, build self and employee confidence, stimulate motivation ,take more initiative, improve interpersonal skills, produce creative thinking teams and enhance promotion opportunities. |
| Company Benefits |
| Companies that utilize and incorporate emotional intelligence competencies into the company management structure benefit with: improved productivity, increased employee motivation, more successful decision making, reduction of costs, improved organizational learning and teamwork, better use of time, increased employee self-improvement/ learning, create better opportunities for promoting competent managers, produce more strategic and technical breakthroughs build more employee trust and develop more organizational creativity and innovation. |
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| TARGET AUDIENCE
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| All managers and executives. |
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PROGRAM LEARNING OBJECTIVES
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To understand the role emotions plays in managerial responsibilities |
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To understand the importance of EQ in building productive teams |
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To understand how the brain works and it’s emotional centers |
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To recognize and understand the 5 domains of emotional intelligence |
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To improve emotional self awareness and a keen awareness of the needs of others- complete a self- assessment of EQ |
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To understand the difference between IQ and EQ- the latest research |
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To develop skills in managing emotions and change productively |
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To develop skills on how to motivate yourself and others |
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To develop skills in empathizing with others and building social competence and trust |
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To improve communication skills in interpersonal relationships, focusing on listening and asking relevant questions |
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To develop improved self -confidence and self- regulation skills |
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To develop self assessment and self management skills |
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To develop a personal action plan for improving EQ |
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| METHOLOGY
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| Highly interactive with lectures, discussion, role play and individual/group Evaluations and exercise. Conducted in English. |
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| COURSE CONTENT
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| 1. |
Introduction to Emotional Intelligence |
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What is EQ? – Principles and Presuppositions Emotional Roadblocks |
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Common Misunderstanding About Emotions. |
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Characteristics of Healthy (EQ++) and Unhealthy (- EQ) Organisations . |
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Five Core Areas of Emotional Inttelligence. |
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SUCCEEDING At Work With Emotional Intelligence: |
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Increasing Your Emotional Intelligence |
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Developing High Self Awareness |
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Managing Your Emotions |
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Motivating Yourself |
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Using Your Emotional Intelligence In Your Work Relations With Others |
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Developing Effective Communications |
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Developing Interpersonal Expertise |
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Helping Others Develop EI |
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Aspect of Personal Leadership |
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| 6. |
EQ Strategic Plan Towards Excellence |
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SPEAKER’S PROFILE
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LAI CHEE FERN
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| Lai Chee Fern has over 17 years of experience as a trainer and facilitator. In the course of her training profession, she has conducted in-house and public programs in relation to supervisory skills, general management as well as customer service and human resource development for multinational organizations and SMIs. Her work exposure covers manufacturing, service industry and adult education. |
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| She has held managerial positions in various multinational corporations throughout her career and was involved in both operative skills and management development training. Her years spent in the manufacturing and service industry enables her to relate experiential situations with work environment from grass root level upwards. She is also recognized for her pragmatic approach and her ability to draw realistic examples to maximize learning. |
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| She has facilitated over 5000 participants from various corporations including Motorola, Seagate, Intel, AMD, Agilent, Komag, Osram, Pen Apparel, Inventec, Jabil, Latexx, Penang Port, Hwang-DBS, Tenaga Nasional, Silverstone, Sony, Altera, etc. |
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| Chee Fern is a certified trainer on team development and cross-cultural management and she was trained in the U.S., Japan, Singapore as well as Bangkok. She holds a professional degree in ICSA from the United Kingdom and she is conversant in English, Bahasa Malaysia and Mandarin. |
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COURSE FEES
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HRDF – SBL Application (100% reimbursement)
Early Bird (Register by 15th May, 2014)
RM1080 per person
(Inclusive of materials, tea breaks, lunch and certificate of attendance)
Normal Fees
RM1280 per person |
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We can run this course in-house for your employees. For the a detailed training proposal, please contact us by e- mail info@dunville.com.my or call 04-2293900 / fax 04-2293894.
Terms and Conditions of Seminar
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Registrations will only be confirmed upon payment. |
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Please make cheques payable to Dunville Training Centre Sdn Bhd and bank in or direct digital bank transfer payment to Hong Leong Bank 26300000560 |
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Payment must be received at least 7 days prior to the seminar date. |
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There will be no refund for cancellation. However, replacements are welcomed. |
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The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control. |
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