| |
| MANAGING GENERATION X & GENERATION Y |
10th, 14th July 2014 (1 Day)
Time: 9:00am - 5:30pm
Venue : Gurney Hotel, Penang. (Subject to change) |
|
 |
|
INTRODUCTION
|
| Generation X: born 1965 – 1981, aged 23 – 39 and Generation Y: born 1982 onwards require honest and open communication, good mentoring and non-authoritarian management. Generation X balances work and friends and family. Generation Y, the largest generation in human history, has never known a time when there was not a World Wide Web. They each have very different work styles than the Baby Boomer generation. Get an understanding of both Gen X and Gen Y from an expert who programs and markets to Gen Y. Find out how Gen X and Gen Y communicate. Then learn practical, how-to tips and techniques for communicating and working with Generation X and Gen Y. |
| |
TARGET AUDIENCE
|
| • Managers, Executives and Senior Supervisors. |
| |
COURSE OBJECTIVE
|
This training, participants will have the opportunity to learn to :-
• To identify behaviors that characterize members of Gen X and Gen Y
• To identify myths about Gen X and Gen Y and understand why they have developed
• To understand the societal forces that contribute the generational personality of each generation
• To understand the relationship of societal forces and the values, goals, and motivators for each generation |
| |
| TRAINING METHODOLOGY
|
| Highly interactive, with lectures, role plays and case studies. |
| |
COURSE OUTLINE
|
Module 1: What makes these generations different
• The transition from the Industrial Age to the Internet Age
• How Gen X differs from Boomers
• How Gen Y differs from Boomers and Gen X
• Work values in the 21st Century
Module 2: How Gen X and Gen Y perceive time
• Knowledge work and the value of time
• Time as key to profitability
• The focus on outcomes
• Why meetings are negatively perceived
Module 3: What motivates Gen X and Gen Y at work
• The reinvention of family
• Work hard and play hard
• Monetary and non-monetary rewards
• The new career development path
Module 4: Work styles and technology
• Customizing work styles and processes
• Peak work time and place
• A new role for technology and work
• Working collaboratively |
|
|
SPEAKER’S PROFILE
|
|
|
Michael Xavier is a full time professional development consultant. He currently trains people from all walks of life and makes them better understand themselves and people around them. His elaborate 12 years background in the service industry in various capacities has given him valuable experience in dealing with people of different background and culture. He has served in several well-established service organizations and has held various managerial positions. Previously as Senior Manager for a 4-star hotel property, Michael devised a comprehensive Customer Relationship Culture that brought tremendous success to the organization. In the process, he was able to develop renewed human capital within the organization to look into the needs of even the most discerning customer. He was also District 51 International Toastmasters Champion in Public Speaking in the year 2000 and represented Malaysia, Singapore, Indonesia, Malaysia, Thailand and Hong Kong in the International Inter-District Public Speaking Competition held in Miami, Florida, USA in the same year.
He also holds a Professional Membership with the Malaysian Association of Professional Speakers where he was an invited speaker at its International High Impact Leadership Convention in April 2008. He shares his experience and that of many other successful organisations in training to turn around companies and gearing them towards building long lasting relationships with their teams and customer, and enjoying the process while at it. Michael conducts courses on : Motivation and Empowerment, Business Communication Skills, Business Writing Skills, Customer Relationship Management, Performance Management, Influencing and Negotiation Skills, Interpersonal Skills, Presentation Skills and many more. Course participants frequently rate him as highly interesting and an effective trainer.
|
Michael graduated in Human Resources in association with Glasgow Caledonian University, UK and is a Certified Training Professional, jointly awarded by Asian Region of Training & Development Organization, Philippines & Institute of Training Development, Malaysia.
Amongst some of the organizations he has trained before:
Cititel Hotel Penang, Sunway Hotel Georgetown, Sunway Hotel Seberang Jaya, Ambu (M) Sdn Bhd, SM Convent Light Street – Youth Development Program, B.Braun Medical Industries, Isuta (M) Sdn Bhd, MCSB (M) Sdn Bhd for Dell Penang, Real Estate CPD Programs, Grand Continental Hotel, Naza Motors, Mattel Tools Malaysia, Bax Global Logistics, Computer Services Advisers Malaysia, Dynacraft Industries Malaysia, Real Estate Agents Association of Malaysia, Penang Nurses College, Grand Continental Hotel Langkawi, Siemens VDO Penang, Dell Asia Pacific, Siam Cement Group Thailand, Grand Blue Wave Hotel JB, Dynacraft Industries, EGL Global Logistics. AVAGO Technologies Penang, Equatorial Hotel Penang, Mutiara Burau Bay Resort Langkawi, Continental Automative Instrument Sdn Bhd (Siemens VDO), Kibaru Industries (M) Sdn Bhd, Morrisey Technology Sdn Bhd, Pantai Utara Hospital Sungai Petani, Permintex Industries Sdn Bhd (Jitra), Tanaka Electronics Penang, Fastron Technology Penang, Tanjung Rhu Resort Langkawi, Entegris Kulim, Kulim Technology Management, Ixmation Penang (Excel Precision Sdn Bhd), Flextronics Technology, Continental Sime Tyres Malaysia, Starza Corporation (National Service Malaysia), Globetronics (M) Sdn Bhd, Morrisey Technology Malaysia, Tecxchem Industries Penang, NEC Computers. |
|
|
COURSE FEES
|
HRDF – SBL Application (100% reimbursement)
Early Bird (Register by 15th May, 2014)
RM550 per person
(Inclusive of materials, tea breaks, lunch and certificate of attendance)
Normal Fees
RM680 per person |
| |
We can run this course in-house for your employees. For the a detailed training proposal, please contact us by e- mail info@dunville.com.my or call 04-2293900 / fax 04-2293894.
Terms and Conditions of Seminar
| • |
Registrations will only be confirmed upon payment. |
| • |
Please make cheques payable to Dunville Training Centre Sdn Bhd and bank in or direct digital bank transfer payment to Hong Leong Bank 26300000560 |
| • |
Payment must be received at least 7 days prior to the seminar date. |
| • |
There will be no refund for cancellation. However, replacements are welcomed. |
| • |
The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control. |
|
|
|
|
|
|
|
