IMPACTFUL BUSINESS ENGLISH - THE CONFIDENT COMMUNICATOR
12th - 13th June 2014 (2 Days) Time: 9:00am - 5:30pm
Venue : Gurney Hotel, Penang. (Subject to change)
INTRODUCTION
This program is for participants with a basic business English. The training approach will be providing the participants with lots of learning activities and language games in a creative and enjoyable environment. The training will be supplemented by the following methods:-
a) Lectures
b) Video / Cassette / CDs viewing
c) Role plays
d) Group Discussions
e) Assignments
TARGET AUDIENCE
• Employees earmarked for promotion and retention • Executives, Supervisors and all those who are interested in enhancing their business communication skills
COURSE OBJECTIVE
• To enhance the participants’ business communication skills • Both written and spoken, through communicative and structural exercises • To enable participants to communicate effectively in English when interacting with customers, superiors and colleagues in the workplace. • Participate more successfully in business activities • Expand their professional vocabulary
TRAINING METHODOLOGY
Highly interactive, interspersed with role plays, language games, group work, discussions and presentations pertaining to actual workplace scenarios.
COURSE CONTENT
MODULE 1 :
Communication Excellence
MODULE 2 :
Developing the art of listening
MODULE 3 :
Communicating over the phone with clarity and etiquette
MODULE 4 :
Communicating our ideas with persuasion
MODULE 5 :
Communicating using the writing process
MODULE 6 :
Writing with professionalism
MODULE 7 :
Communicating with the right medium
MODULE 8 :
Proofreading skills that build confidence
SPEAKER’S PROFILE
Steve L. Muhs Canadian
Qualifications: • Certificate in TESOL • BA Language Studies • M Ed (TESOL) • PSMB Certified Trainer
Areas of Training: • Cross Cultural Communication & Awareness • Accent Reduction & Neutralization • Successful & Effective Business Writing • Powerful Public Speaking • Presentation Skills with Confidence
Summary of Experience:
Before beginning his teaching career, Steve worked for one of the oldest and most established brokerage houses in Canada. His role within the company was that of regulatory compliance and education.
After realizing his true passion was in education he decided to change his career path and focus more on teaching. This brought him to Malaysia 10 years ago and he has worked within all areas of education here ever since. In this time he has been involved in instruction, training and curriculum development within the education community and the corporate world.
Steve is an enthusiastic and dedicated trainer who operates an active learning environment and always keeps his students amused and challenged. He thrives on challenges and is always looking for ways to make his training better.
With over 15 years of public speaking experience, Steve has a very acute understanding of what is required in order to get ideas across clearly and in an engaging manner. He regularly participates in workshops and training sessions, often giving presentations to upwards of 2000 participants.
Steve is a member of the global community and as such has enjoyed the opportunity to work with and train people from over 30 different countries. During the past 6 years Steve has had the privilege of working with many multi-national organizations, such as Dell, HP, Intel, PETRONAS, GM, Kia, Philips, TRW and many more.
Steve is an excellent communicator and has enjoyed working with a variety of organizations throughout Asia, designing and facilitating courses that have cooperatively met their objectives with great success.
COURSE FEES
HRDF – SBL Application (100% reimbursement)
Early Bird (Register by 15th May, 2014)
RM1080 per person
(Inclusive of materials, tea breaks, lunch and certificate of attendance)
Normal Fees
RM1280 per person
We can run this course in-house for your employees. For the a detailed training proposal, please contact us by e- mail info@dunville.com.my or call 04-2293900 / fax 04-2293894.
Terms and Conditions of Seminar
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Registrations will only be confirmed upon payment.
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Please make cheques payable to Dunville Training Centre Sdn Bhd and bank in or direct digital bank transfer payment to Hong Leong Bank 26300000560
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Payment must be received at least 7 days prior to the seminar date.
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There will be no refund for cancellation. However, replacements are welcomed.
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The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control.
