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POSSIBILITY THINKING – YES, I CAN!!!
8th June 2014
Time: 9:00am - 5:00pm
Venue : Hotel Bangi-Putrajaya
Call us at 03-7493 5090 or email : infokl@dunville.com.my
Closing Date : 25th May 2014
INTRODUCTION
What is needed today to really be really successful? Intelligence and IQ is not enough to succeed in today’s world. Why? When we deal with people, we are dealing not with just their minds but also their feelings. Why is it some people know just what to say, when to say it and how to say it? Why do we gravitate towards dealing with people whom make us feel good, whom motivate us whom make us better and make us want to strive for excellence? Studies have shown that emotional intelligence is a powerful key to effective leadership and management.
This course delivers the in-depth knowledge and practical skills you need to ensure you have a “YES I CAN” mentality and you also deliver a “YES YOU CAN” message in dealing with others. Learn how to gain the influence and success you strive for as a leader or manager.
 
TARGET AUDIENCE
Leaders, Managers, Executives and anyone whose job requires to apply understanding, teamwork, communication and working effectively with people.
 
COURSE OBJECTIVE
At the end of the program, participants will be able to :

Manage and motivate for better performance and organizational effectiveness.
Understand what Emotional Intelligence is.
Understand what Emotional Drivers are.
Increase understanding about work motivation and job satisfaction.
Develop skills that are essential to build successful interpersonal and professional relationships.
Understand the co-relationship between physical, emotion and mental capacities.
 
COURSE CONTENT

Introduction to YES I CAN!
What is IQ, does that determine success?
What is EQ, how does this affect success? And does it?
Where does “YES I CAN” start?

The Five Competencies of YES I CAN!
Self Awareness
Self Regulation
Motivation
Empathy
Social Skills

YES I CAN! – Personal Competence and Interpersonal Skills
Perception
Communication
Non Verbal Communication
Active Listening

Social Competence and Interpersonal Skills
Empathy
Identifying emotions in you and others
Using emotions for benefit
Understanding emotions
Managing emotions
Building relationships

Building Relationships in a YES I CAN! way
The social awareness cluster
Develop essential communication skills
Power of Directive Questions
Developing interpersonal expertise
Building trust

SPEAKER’S PROFILE

  Ms Liew Mei Ling, Linda has more than 16 years hands-on experience in the areas of management, leadership, motivation, business development, public relation, sales and marketing covering the medical industries, trading, manufacturing and service industries.

She holds a Master in Business Administration from the University of Bath, UK. Ms Liew’s training experiences stems from designing, delivering and measuring training and consultancy projects for multinational companies such as Asahi Industries, Ericson, Altera Corporation, Osram Semiconductors, Huawei Technologies, Ramatex Apparel, White Horse Ceramic, Pen Apparel, United Sweetheart, Caretex Apparel, Sinwah Garment, Gimmill, Maybank, Shimano and Pall Singapore.

Ms Liew was awarded with Training Excellence Award 2010 by the Malaysian Institute of Management. She was also appointed as an associate Administrator overlooking one of the Malaysian Institute of Management consulting project involving in leadership competency development and electronic data processing and statistical data analysis for a multinational company.

She has been recently appointed by Celcom-VADs in designing call-centre 3G-customer service program for all their call centre front liners. She was also appointed as course leaders for Nokia-Siemens and Huawei Technologies on customer service programs ranging from handling difficult customers, good conversations, winning customers, key account management and professionalism in teleconferencing.

Ms Liew is a certified trainer from University of South Australia for competency-based training and her experience on competency and multi-rater feedback system stems from developing leadership development program using competency-based approach for Komag USA, designing performance appraisal system using competency-based approach for Kwong Wah Yit Poh Press, developing best framework for evaluating training effectiveness using competency which is in compliance to ISO9001:2000 series and conceptualized standard of performance as an objective-based criterion to judge the success of training program and application of scientific methodologies to study training effectiveness.

Ms Liew has also been actively involved in managing some consulting projects related to company-wide strategy implementation and call center training program. Her key competencies lie in pulling the various functional teams together to map the end-to-end process and establish an effective management system to execute and deliver the specific results to meet the goals for textile and apparel companies.

Ms Liew has great passion in coaching and developing the young leaders across different manufacturing and service industries to share her knowledge on self-improvement, diversity-management and motivating the work force.
COURSE FEES
HRDF – SBL Application (100% reimbursement)

RM 1,300 per person
(Inclusive of materials, 2 tea breaks, lunch and certificate of attendance)
 
We can run this course in-house for your employees. For the a detailed training proposal, please contact us by e- mail infokl@dunville.com.my or call 03-7493 5090 or 018-237 4227 / fax 03-7493 5100.

Terms and Conditions of Seminar

Registrations will only be confirmed upon payment.
Please make cheques payable to Dunville Training Centre Sdn Bhd and bank in to Hong Leong Bank 26300000560
Payment must be received at least 7 days prior to the seminar date.
There will be no refund for cancellation. However, replacements are welcomed.
The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control.