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COMMUNICATING WITH PROFESSIONALISM - COMMUNICATING UP, DOWN AND ACROSS THE ORGANIZATION
14th & 15th April 2015
Time: 9:00am - 5:00pm
Venue : Evergreen Laurel Hotel, Penang
Call us at 04-2293 900 or email : info@dunville.com.my
Closing Date : 12th April 2015
INTRODUCTION
Gain recognition, build stronger work relationships and deliver high-value results for yourself and your organization!
Real leaders appreciate it when employees practice upward communication—taking the responsibility to communicate new ideas, innovations and better ways to get the work accomplished. This ability is especially crucial during times of economic uncertainty, where responsibilities can change unexpectedly and fresh ideas and input are essential at all organizational levels.
This seminar offers practical and adaptive strategies for upward communication—as well as across and downward communication—to inform and influence others no matter where they fit in the organizational chart.
 
TARGET AUDIENCE
Executives, Supervisors, Team Leaders, Department Heads and Managers.
 
COURSE OBJECTIVE
At the end of the program, participants will be able to :

  Identify pitfalls in business communication
Use the correct approach in verbal, non-verbal and written form of communication
Express ideas and opinions effectively
Eliminate redundancy and adopt the correct business writing style
Plan and organize thoughts to communicate with more professional appeal
 
COURSE CONTENT
(i) Communicating for Winning Performance
Understanding cultural differences in communication
Communicating with international counterparts
Active Listening
Giving constructive feedback
Assertive communication techniques
The art of communicating with different personalities

(ii) Enhancing Spoken Communication in the Business Context

Expressing Purpose
Using the right words at the right time
Phrases to avoid
Questioning techniques
Paraphrasing to enhance understanding

(iii) Professionalism on the telephone
Key principles to influencing others on the telephone
Sustaining interest and streamlining thoughts via the telephone
Techniques in handling telephone meetings / teleconferencing
Describing details without confusing the other party on the phone

(iv) Communicating Across the Board
Who is listening?
How different personality styles require different communication techniques
Dealing with different types of personalities
- Dominant
- Impressive / Expressive
- Amiable
- Analytical

(v) Aspects on Presenting With Impact

Stage Fright – How to overcome it?
Five steps to Effective Presentation
Skills and techniques on presentation
Warm up and Relaxation Techniques

(vi) Preparing your presentation
Writing and Structuring your Text
Text Preparation
Reviewing and Finalizing Text

(vii) Structuring E-mail Communication for Business Purposes
The KISS factor
Applying a 4-point plan
The good, the bad and the ugly of e-mail
The weakest link in your e-mails
Using the right tone and expressions
The importance of netiquette
SPEAKER’S PROFILE

 

Dr Lim Guan Chong, is a professional trainer cum management consultant covering both local and international market. He has more than 20 years of training and consultancy experience and is a certified PSMB trainer. He holds a Doctorate in Business Administration from the University of South Australia, MBA in Finance from the University of Hull, UK and a Bachelor of Science in Economics (Honours) degree from London School of Economics, University of London.

Dr Lim’s expertise lies in developing continuing intellectual and educational programs for adult-learning and was seen as a renowned change agent among his clientele. In recognition of his long-term service commitment and professional contribution towards continuing professional development, he was awarded a prestigious ‘Resource Person’ award by MIM. He was awarded with Training Excellence Award 2009 and 2010 by the Malaysian Institute of Management. Dr Lim was also appointed as the panel judge for interviewing and selecting MIM-Public Bank Manager of the Year Award.

For the past twenty years, Dr Lim has successfully conducted and developed leadership behavioural competencies for Altera Corporation and it was launched globally. Dr Lim has conducted many programs on strategic managerial leadership, organization development, talent management, succession planning, competency-based leadership development, strategic leadership, creativity and innovation, coaching and mentoring, planning, managing change and uncertainties, human resource management and performance improvement programs for organizations in both education and manufacturing and services industry. He managed to change the mindset of and developed a new cultural aspect for these organizations that led them to achieving learning transfer and positive performance. He was also appointed as the leading process consultant for managerial leadership development program using 360 degree feedback competency-based assessment system for Altera Corporation, Komag USA and Roxul Asia.

Dr Lim is a certified Process Consultant for Action Learning Process using Soft System Methodology developed by the University of South Australia. He has successfully conducted this Action Learning Process Consultation for a healthcare center, helping them transform from providing conservative health treatment to providing preventive healthcare under the guidance of the University of South Australia.

Dr Lim had been leading consulting projects in leadership competency development, managerial development using multi-rater feedback system, re-engineering of organizational human activity system, talent management and mentoring system, action learning, organization re-engineering and transformation, marketing transformation and organization development for multinational companies such as Iomega, B.Braun Industries, Altera Corporation, Komag USA, Ramatex Apparel, Olympus, Oracle, Acer Technologies, White Horse, Ramatex, Roxul Asia, Osram Semiconductors, OLED, Sumitomo and Shimano Component.

He was also appointed as Program Director for designing and delivery of diploma programs for Malaysian Textile and Apparel Industries and Press Industries. His contributions as a Program Director entails from program design, curriculum construction using work-based application methodology and post-course assessment.

For his strong business forecasting and financial management skills in international and domestic trade, Dr Lim was appointed by Malaysia Central Bank as a trainer to conduct the economics program. Besides training and consulting, Dr Lim provides public talks to CEO to share his knowledge on contemporary issues on self-improvement, self-management and motivating work force.

COURSE FEES
HRDF – SBL Application (100% reimbursement)

RM 2,600 per person
(Inclusive of materials, 2 tea breaks, lunch and certificate of attendance)
 
We can run this course in-house for your employees. For the a detailed training proposal, please contact us by e- mail program@dunville.com.my or call 04-2293900 / fax 04-2293894.

Terms and Conditions of Seminar

Registrations will only be confirmed upon payment.
Please make cheques payable to Dunville Training Centre Sdn Bhd and bank in to Hong Leong Bank 26300000560
Payment must be received at least 7 days prior to the seminar date.
There will be no refund for cancellation. However, replacements are welcomed.
The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control.