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| COMMUNICATING WITH PROFESSIONALISM - COMMUNICATING UP, DOWN AND ACROSS THE ORGANIZATION |
13th & 14th July 2015
Time: 9:00am - 5:00pm
Venue : KDC Cyberjaya
Call us at 04-2293 900 or email : infokl@dunville.com.my
Closing Date : 9th July 2015
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INTRODUCTION
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| Gain recognition, build stronger work relationships and deliver high-value results for yourself and your organization! |
| Real leaders appreciate it when employees practice upward communication—taking the responsibility to communicate new ideas, innovations and better ways to get the work accomplished. This ability is especially crucial during times of economic uncertainty, where responsibilities can change unexpectedly and fresh ideas and input are essential at all organizational levels. |
| This seminar offers practical and adaptive strategies for upward communication—as well as across and downward communication—to inform and influence others no matter where they fit in the organizational chart. |
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TARGET AUDIENCE
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Executives, Supervisors, Team Leaders, Department Heads and Managers. |
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COURSE OBJECTIVE
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At the end of the program, participants will be able to :
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• Identify pitfalls in business communication
• Use the correct approach in verbal, non-verbal and written form of communication
• Express ideas and opinions effectively
• Eliminate redundancy and adopt the correct business writing style
• Plan and organize thoughts to communicate with more professional appeal |
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COURSE CONTENT
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(i) Communicating for Winning Performance
Understanding cultural differences in communication
Communicating with international counterparts
Active Listening
Giving constructive feedback
Assertive communication techniques
The art of communicating with different personalities
(ii) Enhancing Spoken Communication in the Business Context
Expressing Purpose
Using the right words at the right time
Phrases to avoid
Questioning techniques
Paraphrasing to enhance understanding
(iii) Professionalism on the telephone
Key principles to influencing others on the telephone
Sustaining interest and streamlining thoughts via the telephone
Techniques in handling telephone meetings / teleconferencing
Describing details without confusing the other party on the phone
(iv) Communicating Across the Board
Who is listening?
How different personality styles require different communication techniques
Dealing with different types of personalities
- Dominant
- Impressive / Expressive
- Amiable
- Analytical
(v) Aspects on Presenting With Impact
Stage Fright – How to overcome it?
Five steps to Effective Presentation
Skills and techniques on presentation
Warm up and Relaxation Techniques
(vi) Preparing your presentation
Writing and Structuring your Text
Text Preparation
Reviewing and Finalizing Text
(vii) Structuring E-mail Communication for Business Purposes
The KISS factor
Applying a 4-point plan
The good, the bad and the ugly of e-mail
The weakest link in your e-mails
Using the right tone and expressions
The importance of netiquette |
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SPEAKER’S PROFILE
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CELINA-ANNE GAN |
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Celina-Anne Gan spent more than 15 years as an Intellectual Property and Legal Consultant in the UK, Malaysia and Spain. Prior to becoming a full-time training consultant, she was also as a Contracts and Commercial Advisor to a giant oil and gas conglomerate in Singapore.
Over the years, besides her advisory and consultancy role and various publication work in Malaysia and Europe; she has had the fortuitous opportunity to actively develop, implement and conduct various educational programs and workshops for various organizations and service industries.
Her roles included developing the potential of employees, improving performance management skills, communication skills, team building, arranging experiential group activities as well as coaching and mentoring which included the areas of communication, team building and leadership.
Her Forte:
Effective communication; nurturing better relationships, customer service skills and conflict management. Directive Communication Psychology & Coloured Brain Processing essential for hiring staff; team building; workforce enhancement and internal Corporate Cultural Change to enhance workforce performance and productivity.
Leadership and Team Cohesiveness.
Qualifications:
Personal Coaching Certification by the Coaching Academy, United Kingdom.
Certificate for Management, Leadership and Teams Program from the Institute of Leadership & Management (ILM), United Kingdom.
Certificate for Achievement in Management, Leadership and Teams Program from Bramley Lakes Learning and Development, United Kingdom.
Chinese Business Management Certificate from Beijing, China.
Assessor for Global Business Management Simulation Module at Regent’s Business School London, United Kingdom.
Directive Communication Psychology Certification for Colored Brain Communication; Human Motivation and Drive; Mastery in Dynamic Speaking; and DC Based Curriculum Development; accredited by the American Institute of Business Psychology (AIOBP).
Advanced Certificate in Training and Assessment (ACTA) for training, assessment and curriculum development from the Singapore Workforce Development Agency.
Masters of Law – University of London, UK
Masters of Intellectual Property and Information – University of Allecante, Spain
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COURSE FEES
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HRDF – SBL Application (100% reimbursement)
RM 2,600 per person
(Inclusive of materials, 2 tea breaks, lunch and certificate of attendance) |
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We can run this course in-house for your employees. For the a detailed training proposal, please contact us by e- mail infokl@dunville.com.my or call 03-7493 5090 or 018-237 4227 / fax 03-7493 5100.
Terms and Conditions of Seminar
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Registrations will only be confirmed upon payment. |
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Please make cheques payable to Dunville Training Centre Sdn Bhd and bank in to Hong Leong Bank 26300000560 |
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Payment must be received at least 7 days prior to the seminar date. |
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There will be no refund for cancellation. However, replacements are welcomed. |
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The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control. |
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