11th - 12th February 2020 (2 Days)
Time: 9:00am - 5:00pm
Venue: Evergreen Laurel Hotel, Penang.
Call us at 04-2293 900 or email: program@dunville.com.my
It's no secret that today's workplace is rapidly becoming vast, as the business environment expands to include various geographic locations and span numerous cultures. What can be difficult, however, is understanding how to communicate effectively with individuals who speak another language, or who rely on different means to reach a common goal.

The internet and modern technology have opened up new marketplaces that allow us to promote our businesses to new geographic locations and cultures. And given that it can now be as easy to work with people remotely as it is to work face-to-face, cross-cultural communication is increasingly the new norm.

After all, if communication is electronic, it's as easy to work with someone in another country as it is to work with someone in the next town. And why limit yourself to working with people within convenient driving distance when, just as conveniently, you can work with the most knowledgeable people in the entire world?

For those of us who are native English-speakers, it is fortunate that English seems to be the language that people use if they want to reach the widest possible audience. However, even for native English speakers, cross-cultural communication can be an issue: just witness the mutual incomprehension that can sometimes arise between people from different English-speaking countries.
Team Leaders
Department Heads
At the end of the program, participants will be able to:
Increase positive attitudes toward the people of other countries and cultures.
Understand how cultures are measured and see how cooperation and collaboration can be developed across cultural boundaries.
Increase awareness of problems that arise in communicating with people of other cultures.
Increase awareness of participants’ own cultural values and unstated cultural assumptions.
Learn to emphasis similarities rather than differences with those of other cultures.
Assist participants to better adapt to and be more productive during interaction and communication with overseas business partners.
Day 1

9.00am – 10.30am

10.30am – 10.40am (Morning Break)

Module 1: What is Culture?
Understanding what culture is and how it affects us
Getting to know our own culture
Cultural values and how they affect your work

10.40am – 1.00pm
1.00pm – 2.00pm (Lunch Break)

2.00pm – 3.30pm

Module 2: The Culture Scale
Hierarchy vs Egalitarianism
Indirect vs Direct
Collectivism vs Individualism
Relationship vs Task
Caution vs Risk
High Context vs Low Context
Additional cultural differences that affect the workplace

3.30pm – 3.40pm (Afternoon break)
3.40pm – 5.00pm

Module 3: Communication Styles across Cultures
Understanding our own communication style
A contrast in communication styles
Bridging the gap in communication styles


9.00am – 10.30am

10.30am – 10.40am (Morning Break)
10.40am – 1.00pm

Module 4: Seeing Beyond Bias and Stereotypes
Common blocks to cross-cultural communication
Overcoming counterproductive stereotypes
Moving passed bias

1.00pm – 2.00pm (Lunch break)
2.00am – 5.00pm

Module 5: Communicating within Social and Workplace Scenarios
Social etiquette strategies
The international conversationalist
Conducting meetings within a cross-cultural context
Culturally sensitive phone manners
Emailing with cultural understanding

  Steve L. Muhs

• Canadian Institute for English Certificate in TESOL
• BA Language Studies (Bridgewater University)
• Med Teaching English to Speakers of Other Languages (Concordia University)

Areas of Training:
• Cultural Awareness & Intelligence
• Cross Cultural Communication Skills Development
• Accent Reduction & Neutralization
• Teacher Training
• Communication
• Effective Business Writing
• Public Speaking

Summary of Experience:

Before beginning his teaching career, Steve worked for one of the oldest and most established brokerage houses in Canada. His role within the company was that of regulatory compliance and education. After realizing his true passion was in education he decided to change his career path and focus more on teaching. This brought him to Malaysia 9 years ago and he has worked within all areas of education here ever since. In this time he has been involved in instruction, training and curriculum development within the ESL community and the corporate world.

Steve is an enthusiastic and dedicated teacher who operates an active classroom and always keeps his students amused and challenged. He thrives on challenges and is always looking for ways to make his training better. With over 12 years of public speaking experience, Steve has a very acute understanding of what is required in order to get ideas across clearly and in an engaging manner. He regularly participates in workshops and training sessions, often giving presentations to upwards of 2000 participants.

Steve is an excellent communicator and has enjoyed working with a variety of companies throughout Asia, designing and facilitating courses that have cooperatively met their objectives.
HRDF – SBL Application (100% reimbursement)

RM2,600 per person
(Inclusive of materials, 2 tea breaks, lunch and certificate of attendance)

We can run this course in-house for your employees. For the detailed training proposal, please contact us by email program@dunville.com.my or call 04-2293900

Terms and Conditions of Seminar

Registrations will only be confirmed upon payment.
Please make cheques payable to Dunville Training Centre Sdn Bhd and bank-in or direct digital bank transfer payment to Hong Leong Bank 26300000560
Payment must be received at least 7 days prior to the seminar date.
There will be no refund for cancellation. However, replacements are welcomed.
The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control.