17th - 18th February 2020 (2 Days)
Time: 9:00am - 5:00pm
Venue: Evergreen Laurel Hotel, Penang.
Call us at 04-2293 900 or email: program@dunville.com.my
In order to sustain organization competitiveness, everyone in the organization must be responsible to engage on rightful personal mindset, Emotional Intelligence (Emotional Quotient - EQ) and personal resiliency to reach success.

Transformational Emotional Intelligence (EQ) is a huge spectrum of inspirational source that combines to create a powerful mirror that we can hold up to ourselves with emotional agility and see clearly what has been in the way of all the things we want to be, manage people differences and create a power of influence to resolve conflict through beneficial partnership. Employees today require personal mastery that is exceptionally efficient and productive in presenting themselves to be true dynamic personality. They are required to prepare and equip themselves with essential cutting-edge skills for personal development and career advancement.

This program is specially designed to help participants reach professional satisfaction, harnessing on their own strengths in managing emotions with intelligence, reacting to social situation using internal courage and elevate self-determination to attain personal success around them.
Team Leaders
Department Heads
Upon completion of this program, participants will be able to:
Apprehend the sets of disciplines and values that are able to enhance individual growth through Emotional Intelligence (EQ).
Measure your ability to recognize and manage your own feelings and those of others to work effectively with other people.
Apply EQ to positively influence individual aspiration and self knowledge through inner view.
Reframe individual self concept of Emotional Intelligence to reach higher self efficacy and self respect for success.
Build individual personal empowerment and capabilities to increase power of influence and manage hard situations effectively.
Look out for opportunities to be proactive, to anticipate needs and meeting those needs with high emotional intelligence.
Resolve conflict and manage personal differences effectively and tactfully.
Generate the momentum needed for personal accountability to flourish in the organization through Emotional Intelligence (Personal mastery, empathy and influence).
Identify inner drive and motivation factors that give them an incentive to work and resulting in job satisfaction.
Establish the right mental model (positive mindset) on what is important and what is not for personal development and career advancement.
Appreciate the importance of workplace contributions and be able to stay mutually respect of others to reach personal aspiration.
Examine own personal and professional life and adopt emotional agility that leads to individual success.
Day 1

9.00am – 10.30am

10.30am – 10.40am (Morning Break)

What is Emotional Intelligence
The Emotional Intelligence
• EI measured by Emotional Quotient (EQ)
Emotional Framework
• Self awareness
• Social awareness
• Self management
• Relationship management
Emotional Intelligence influences
Emotional agility
• Reaching beneficial partnership
• Establishing mutual respect
Enhance your Emotional Intelligence capabilities
Refine your Emotional Intelligence Skills

10.40am – 1.00pm
1.00pm – 2.00pm (Lunch Break)

The Psychological Aspect Human Emotions
The Psychological Aspect of Emotions
Learning to recognize other’s emotions
Emotions that needed to avoid
• Self Limiting Beliefs
• The danger of internal monologue
• Self-fulfilling prophecies

2.00pm – 3.30pm
3.30pm – 3.40pm (Afternoon break)
3.40pm – 5.00pm

Your Emotions is Your Outcome Results
Recognize that you have a choice
Restoring your positive self
Your Mindset is your outcome
Feeling of Success – your choice


9.00am – 10.30am

10.30am – 10.40am (Morning Break)

Building the Right Mental Model
Building the right mental model through personal mastery
• Emotional tension vs Creative tension
• Continually clarifying and deepening our personal vision
• Focusing our energies
• Developing patience, and seeing reality objectively
The deeply ingrained assumptions that affects your development
Your self concept
• Self acceptance and self disclosure
• Accelerate your self efficacy and self respect for success
Real time mental model – shifting mindset to positive outlook
Capacity to hold a shared picture of your future and organization pursue
Genuine commitment and enrolment vs grudging compliance
Not only responsibility but your personal accountability
• You, Your Job and Your Organization
• Increasing Personal Resiliency and Personal Credibility
• Personal empowerment through team learning

10.40am – 1.00pm
1.00pm – 2.00pm (Lunch break)
2.00pm – 3.30pm

The Art of Relationship Building
Understanding why co-workers behave the way they do
Relating to colleagues
Expressing empathy
Differentiating feelings from thoughts
Use the magic of rapport: the five step process

3.30pm – 3.40pm (Afternoon break)
3.40pm – 5.00pm

Enhancing Team Collaboration
Managing stages of team development
Creating team vision and values
Driving team efficiency and team effectiveness
The difference between facilitating, motivating and leading teams
Empower teams through creativity


"You don’t have to be GREAT to START, however
You have to START to be GREAT"
– Leela

Leela, an Energetic and Vibrant International Consultant, Motivational Speaker and Creative Trainer has gained her popularity both in the local and international circle. Leela is DC Certified Trainer-Coach in Directive CommunicationTM Psychology at Directive Communication International (DCI) Asia, in accreditation with the American Institute Of Business Psychology (AIOBP).

Her audience are overwhelmed with her lively and fun filled presentation. Leela methodology is tapping on the psychology of people by sharing real life examples from organization in an interactive way that internalize the learning in an easy way. Specialising from the rank and file position, Leela has a special way of engaging her audience towards seeking towards improvement.

Leela enhances her training with exposure to organizational changes, Talent Management and Human Resources Capital development and performance towards productivity. Her training is very much of humanizing the processes. Her experience from the Banking industry in Human Resources findings towards Improving Business Strategy and “Leadership” gives her the extra edge in creating pathways to Change. Creating Competency and Leadership development work experience includes Time Management, Coaching, Mentoring and Counseling, New business development in Creating Improvement in Customer Focus and service leadtime, Creativity and Innovation, Motivation and Change, leadership, and Performance Management.

She uses the Method Acting and Colored Brain process to change situations. A trainer who has been fully been endorsed by her participants for her experience and creativity in engaging all levels of employees. She solely believe that every individual has the capability to do something special given the right tool.

Leela has personally conducted training for many companies namely, AV Panasonic, Matshushita Electronics, HSBC, Felda Group , Asayake Sdn Bhd, Sankyo Precision, CNLT(FE) Sdn Bhd, Philip Morris, Century Mahkota Hotel, EMPRESS HOTEL, SAUJANA RESORT GROUP, Bank Negara Malaysia, HSBC, CIMB, M3, Maybank, Public Bank, Bank Rakyat, Kuwait Finance, Bank Of Sudan, Bank of Egypt, UNITEN ,Universitiy Sains Islam Malaysia(USIM) Philips Semiconductor, Polytechnic Malacca, BABAs, Kraiburg Goodway Rubbers, Public Mutual, ASIA LIFE ,MNI, TAKAFUL INSURANCE, Cleveland Bridge Engineering, Brothers (M), Jebsen & Jessens Broadway, Baerlocher, Far East Foam, POS Malaysia, POS LAJU, ChemIndus& GIMB, Fibertex NonWoven, Dunham Bush, MIMOS SMART Computing, EPS-Agilent- HP Call Centres…and many more.

HRDF – SBL Application (100% reimbursement)

RM2,600 per person
(Inclusive of materials, 2 tea breaks, lunch and certificate of attendance)

We can run this course in-house for your employees. For the detailed training proposal, please contact us by email program@dunville.com.my or call 04-2293900

Terms and Conditions of Seminar

Registrations will only be confirmed upon payment.
Please make cheques payable to Dunville Training Centre Sdn Bhd and bank-in or direct digital bank transfer payment to Hong Leong Bank 26300000560
Payment must be received at least 7 days prior to the seminar date.
There will be no refund for cancellation. However, replacements are welcomed.
The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control.