20th - 21st February 2020 (2 Days)
Time: 9:00am - 5:00pm
Venue: Evergreen Laurel Hotel, Penang.
Call us at 04-2293 900 or email: program@dunville.com.my
In today’s fast-paced and constantly changing environment, each of us experience great challenges, stress and immense pressures in different ways. For some, even a minor knock back can weaken their self-esteem with a measurable impact on their work performance and self-image.

This workshop will help you to develop a more productive and positive mindset; and gain powerful tips, tools and techniques to build long-term “iron-clad” resilience, charisma and self-confidence. This will help you to 'bounce back' in the face of challenges, and view change as an opportunity rather than an obstacle.

Aside looking within ourselves, the importance of good interpersonal skills in the workplace, also cannot be underestimated. We must adjust continually to a variety of personalities; ways of doing things; and be able to build rapport and trust; influence decision making; present ideas with clarity and professionalism; and to be able to handle difficult team mates and situations. Day 2 of this programme will help you to be better prepared to effectively deal with an environment that is fluid and filled with the unexpected.
Team Leaders
Department Heads
By the end of this program, you will be able to:
Understand the essence of IQ vs. EQ
Reflect on the way you see yourself; the questions you ask; the way you listen
Develop a more positive mindset
Look out for opportunities within challenges
Apply resilience techniques and approaches to enable you to 'bounce rather than break' under pressure
Develop more confidence and charisma
Understand and adapt to others’ communication styles and behavior patterns
Develop skills that are essential to build successful interpersonal & professional relationships
Handle problematic working relationships more effectively
Day 1

9.00am – 10.30am

10.30am – 10.40am (Morning Break)

Productivity and Positive Mental Attitude

How do you see Yourself?
Your personal self-image
Your belief system
The Image Loop
IQ vs. EQ

10.40am – 12.00pm

The Questions You Ask; The Way You Listen
The magic of powerful questions
How effective is your listening?
“Engaging Faces” and Listening Communication Puzzle
Johari Window to build psychological contract with others

12.00pm – 1.00pm
1.00pm – 2.00pm (Lunch Break)

Positive Thinking, Reframing and Replacements
Negative vs. Positive thoughts
Benefits of positive thinking
7 strategies for a lasting positive attitude
Learn to reframe and refocus your experiences and beliefs to promote optimism and self-confidence
Learn to see how changes can provide opportunities
Understand how challenges and adversity can built resilience - a surprising way

2.00pm – 3.30pm
3.30pm – 3.40pm (Afternoon break)

Building Resilience
Why is building resilience important at work?
Characteristics of resilient people
What do you do when you hit turbulence at work?
Video - 8 traits of highly successful people
10 key ways to build resiliency
Tools, tips and techniques on staying resilient

3.40pm – 5.00pm

Building Charisma and Confidence
3 Elements of charisma
9 Ways to communicate with confidence
Walking the Red Carpet
3 components of a powerful sound
Sounding Assertive and Persuasive


9.00am – 10.30am

10.30am – 10.40am (Morning Break)

Interpersonal Effectiveness

Interpersonal Effectiveness through Effective Communication
Identify circumstances where message sent is not the same as message received
Recognise elements which affect communication e.g.
• Your “Internal GPS” when communicating
• Communication assumptions and perceptions
• “4 Insanities” which impact on communication
Analyse the “T-Maze” Communication Challenge

10.40am – 1.00pm
1.00pm – 2.00pm (Lunch break)

Master Relationships and Understand Work Styles of Team Mates with Different “Colors”
Identify work styles of each work mates through concept of “color brain communication”
Learn key tips and techniques to work effectively with each color brain
Identify what are each strengths
Understand what should you beware of with each color
Understand how some colors may be misunderstood

Interpersonal Effectiveness
Objectives for interpersonal effectiveness
Barriers – 5 things to be aware of

2.00pm – 3.30pm
3.30pm – 3.40pm (Afternoon break)

Situations for Interpersonal Effectiveness
Attend to relationships
Balance priorities
Balance demands
Build self-respect
Persuade Others to Give You What You Want

3.40am – 5.00pm

Dealing with Negativity and Difficult People
Hostile - Aggressive
Self Important
7 tips on how to recognise and make people feel valued

Key Takeaways and Action Plan

  Celina-Anne Gan is a UK qualified nurse and midwife; a Legal Consultant and a Trainer and Coach in legal practice and in the soft skills area. Within the legal practice, she has served 15 years as an Intellectual Property and Legal Consultant in the UK, Malaysia and Spain and also as a Contracts and Commercial Advisor to BP Pte. Ltd., Singapore.

Over the years, besides her advisory and consultancy role and various publication work in Malaysia and Europe; she has had the fortuitous opportunity to actively develop, implement and conducted various educational programs and workshops for various organizations and service industries.

Her roles included developing the potential of employees, improving performance management skills, team building, arranging experiential group activities as well as coaching and mentoring which included the areas of communication, team building and leadership.

Her Forte:
Effective communication; nurturing better relationships, customer service skills and conflict management.
Directive Communication Psychology & Coloured Brain Processing essential for hiring staff; team building; workforce enhancement and internal.
Corporate Cultural Change to enhance workforce performance and productivity.
Leadership and Team Cohesiveness.

Training/Coaching Milestones:
Personal Coaching Certification by the Coaching Academy, United Kingdom.
Certificate for Management, Leadership and Teams Program from the Institute of Leadership & Management (ILM), United Kingdom.
Certificate for Achievement in Management, Leadership and Teams Program from Bramley Lakes Learning and Development, United Kingdom.
Chinese Business Management Certificate from Beijing, China.
Assessor for Global Business Management Simulation Module at Regent’s Business School London, United Kingdom.
Directive Communication Psychology Certification for Colored Brain Communication; Human Motivation and Drive; Mastery in Dynamic Speaking; and DC Based Curriculum Development; accredited by the American Institute of Business Psychology (AIOBP).
Advanced Certificate in Training and Assessment (ACTA) for training, assessment and curriculum development from the Singapore Workforce Development Agency.
HRDF – SBL Application (100% reimbursement)

RM2,600 per person
(Inclusive of materials, 2 tea breaks, lunch and certificate of attendance)

We can run this course in-house for your employees. For the detailed training proposal, please contact us by email program@dunville.com.my or call 04-2293900

Terms and Conditions of Seminar

Registrations will only be confirmed upon payment.
Please make cheques payable to Dunville Training Centre Sdn Bhd and bank-in or direct digital bank transfer payment to Hong Leong Bank 26300000560
Payment must be received at least 7 days prior to the seminar date.
There will be no refund for cancellation. However, replacements are welcomed.
The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control.