26th - 27th March 2020 (2 Days)
Time: 9:00am - 5:00pm
Venue: Evergreen Laurel Hotel, Penang.
Call us at 04-2293 900 or email: program@dunville.com.my
When opportunities come along, do you feel confident about working with people to get what you need? This course gives you a practical insight into the application of professional communication to everyday life, learning how to persuade and influence others effectively. Improving your listening and communication skills is advantageous both for your personal and professional life.
Team Leaders
Department Heads
With the business or work performance environment having complex and diverse issues affecting any given event, situation or inter-personal contact, the appreciation of skills and techniques of Negotiation and Influencing in this workshop will enable the individual to:
Ensure involvement of others and increase their acceptance of ideas.
Feel more confident in making suggestions for improvement.
Enhance their reputation as strong contributors at meeting organization goals.
Apply skills, techniques and strategies for negotiating win-win solutions.
Identify wants, needs, and interests.
Discuss approaches that can turn conflict into win-sin solutions.
Develop strategies to resolve specific disagreements in the workplace.
Basics of Influence
What is considered an influence?
Characteristics of successful influencers
Challenges and difficulties of influencing others

Influence Planning
Establishing objectives
Identifying benefits
Preparing strategies

Creating the right atmosphere
Defining opportunities effectively
Encouraging involvement and gaining ‘buy-in’
Handling resistance

Communication Strategies
Key principles in communicating to influence others
Assertive communication techniques
Getting from No to Yes

Negotiation in the Workplace

Types of Negotiations
Overview of Negotiation Theory

Negotiation Strategies
Planning Ahead
Clarifying Your Bottom Line
Positive Attitude/Constructive Demeanour
Techniques to Offer and Counter Offer, Responding
Discover and Build on Common Ground
Challenging and Sneaking Tactics

Getting to Win-Win
Defining the Problem
Focusing on Both Parties’ Real Interests vs. Positions
Developing Options for Mutual Gain
Assessing Outcomes – Agreements, Collaborations, Relationships

  Lai Chee Fern has over 17 years of experience as a trainer and facilitator. In the course of her training profession, she has conducted in-house and public programs in relation to supervisory skills, general management as well as customer service and human resource development for multinational organizations and SMIs. Her work exposure covers manufacturing, service industry and adult education.

She has held managerial positions in various multinational corporations throughout her career and was involved in both operative skills and management development training. Her years spent in the manufacturing and service industry enables her to relate experiential situations with work environment from grass root level upwards. She is also recognized for her pragmatic approach and her ability to draw realistic examples to maximize learning.

She has facilitated over 5000 participants from various corporations including Motorola, Seagate, Intel, AMD, Agilent, Komag, Osram, Pen Apparel, Inventec, Jabil, Latexx, Penang Port, Hwang-DBS, Tenaga Nasional, Silverstone, Sony, Altera, etc.

Chee Fern is a certified trainer on team development and cross-cultural management and she was trained in the U.S., Japan, Singapore as well as Bangkok. She holds a professional degree in ICSA from the United Kingdom and she is conversant in English, Bahasa Malaysia and Mandarin.

HRDF – SBL Application (100% reimbursement)

RM2,600 per person
(Inclusive of materials, 2 tea breaks, lunch and certificate of attendance)

We can run this course in-house for your employees. For the detailed training proposal, please contact us by email program@dunville.com.my or call 04-2293900

Terms and Conditions of Seminar

Registrations will only be confirmed upon payment.
Please make cheques payable to Dunville Training Centre Sdn Bhd and bank-in or direct digital bank transfer payment to Hong Leong Bank 26300000560
Payment must be received at least 7 days prior to the seminar date.
There will be no refund for cancellation. However, replacements are welcomed.
The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control.