27th - 28th April 2020 (2 Days)
Time: 9:00am - 5:00pm
Venue: Evergreen Laurel Hotel, Penang.
Call us at 04-2293 900 or email: program@dunville.com.my

The ability to solve problems and make rational decisions is the fundamental excellence of every successful leader. In any improvement processes, leaders need to know where they stand, what the situation and issues really are, before any decisions or solutions can be proposed.  Using a rational and systematic analytical process helps people resolve business issues effectively.  Developed in the late 1950s by two renowned social scientists, Benjamin B. Tregoe and Charles H. Kepner, the K-T (Kepner-Tregoe) Analytical Method provides leaders a set of rational processes - - Situational Analysis (SA), Problem Analysis (PA), Decision Analysis (DA) and Potential Problem Analysis (PPA) which were proven and recognized worldwide to be the ‘Best-Known-Method’ for problem solving and decision making.  Since 1958 until now, K-T Rational Process has been adopted successfully in hundreds of organizations, large, mid-sized, and small; by top executives, middle managers, and hourly workers; in profit and non-profit organizations and government agencies; across industries and functions; all over the world.

When employees of a company follow K-T Analytical Method, the results are powerful; increased quality, improved efficiency, and lower costs.  Used in teams, it helps people tap into the know-how of individuals, develop consensus, gain commitment, and resolve issues fast. Everyone is on the same wavelength, using a common approach and language, and works towards the same goal, regardless of background or expertise.  This training program examines a step-by-step K-T Analytical process for accessing situations, identifying and solving problems, producing results. Included are tools appropriate for moving through each step of the process.  It is fast-paced and interactive, with group discussions, case studies, and analytical exercises.  This training program is a must all leaders or team members who need to analyze situations, solve problems, make sound decisions that make things happens in their workplace and life.
Team Leaders
Department Heads
At the end of the course, participants will be able to ...
Use the step-by-step analytical and rational approach to manage situations and effective problem solving.
Evaluate information, interpret it and know what next-step actions to take based on the interpreted information.
Organize facts using the four basic patterns of rational thinking every time you want to solve problems and make good decisions that leads to logical conclusion.
Effectively distinguish between the causes and effects of problems.
Formulate effective decisions - - individually & as a team.
Experience the human side of problem solving in team environment and learn the vital role communication plays at each step of the problem solving process.
Apply ‘Best-Known-Method’ of problem solving and decision-making analytical techniques on the case studies.
I. Introduction:
What is a problem?  Problem definition.
Identifying performance gap.
Four basic patterns of analytical thinking.
Four kinds of questions to ask.
The Human Side of Problem Solving.
Using Team work: Together Everyone Achieve More (TEAM)

II. K-T Analytical Thinking Approach to Problem Solving: An overview
Rational Approach: K-T Problem Solving and Decision Making Process:
  - Pattern 1: Assessing & Clarifying (Situation Analysis)
- Pattern 2: Relating Cause to Effect (Problem Analysis)
- Pattern 3: Making Choices (Decisional Analysis)
- Pattern 4: Anticipating the Future (Potential Problem Analysis)

III. Situation Appraisal (SA)
Question: “What is going on?”
Recognizing & prioritizing the situation and what problems to solve first.
Pareto Principle: Focusing on the “Vital Fews”.
SA: Step-by-step:
- List concerns
- Separate & clarify
- Set priority
- Plan next steps
Case study: Applying SA
Tool: Using SA Format

IV. Problem Analysis (PA)
Question: “Why did this happen?”
Find the root cause systematically and take actions.
PA: Step-by-step:
- Describe the problem
- Identify possible causes
- Evaluate & test possible causes against IS/IS NOT specification
- Confirm root cause
Brainstorming technique
Case study: Applying PA
Tool: Using PA Format

V. Decision Analysis (DA)
Question: “Which course of action should we take?”
Assess the risks. Select the best solutions.
DA: Step-by-step:
- Clarify purpose
- Evaluate alternatives
- Assess risk
- Make decision
Case study: Applying DA
Tool: Using DA Format

VI. Potential Problem Analysis
Question: “What lies ahead?”
Avoid future problems.
Preventive and Contingent Actions
PPA: Step-by-step:
- Identify potential problem
- Identify likely causes
- Take preventive action
- Plan contingent action & triggers
- Standardized
Case study: Applying PPA
Tool: Using PPA Format

VII. Other subjects covered in the program:
Working as a team.
Creativity used in analytical thinking and problem solving.

  Nelson Kok is a graduate from the Universiti Sains Malaysia, and holds a Master in Business Administration and B.Sc (Hons) degree in Physics.  He has more than 16 years of work experience, working with both multinational companies such as AT&T Consumer Products Pte Ltd, Corner Peripherals Sdn Bhd, Read-Rite (M) Sdn Bhd, and as well as local companies such as Globetronics Technology Berhad, Amquest Sdn Bhd and GGN Solutions Sdn Bhd.

He started his career as a Production Supervisor, Production Manager, HRD/Training Manager, TQM Manager and IT Manager.  In the last 4 years, he held the position of General Manager in an Information and Communication Technology (ICT) company where he gained Internet Technology (IT) skills and entrepreneurial experience.  Throughout his career, he was a certified trainer in various quality and productivity programs such as SPC, QCC, 7QC Tools, 7 Steps Problem Solving, QIT, TQM, MRPII, ERP, 5-S Housekeeping, Team Building Program, Frontline Leadership Program, and 7 Habits of Highly Effective People.  He has also conducted many quality audits and was directly involved in company’s ISO 9002 and Quality Management Excellence Award (QMEA) certifications.  He is IT literate and currently involved in the development and marketing of Internet Control Solutions and software packages.  Nelson’s area of specialization is in helping organizations to achieve higher productivity using Quality and IT tools.
HRDF – SBL Application (100% reimbursement)

RM2,600 per person
(Inclusive of materials, 2 tea breaks, lunch and certificate of attendance)

We can run this course in-house for your employees. For the detailed training proposal, please contact us by email program@dunville.com.my or call 04-2293900

Terms and Conditions of Seminar

Registrations will only be confirmed upon payment.
Please make cheques payable to Dunville Training Centre Sdn Bhd and bank-in or direct digital bank transfer payment to Hong Leong Bank 26300000560
Payment must be received at least 7 days prior to the seminar date.
There will be no refund for cancellation. However, replacements are welcomed.
The organizer reserves the right to make any amendments and / or changes to the seminar programme, venue, speakers replacement and or topics if warranted by circumstances beyond its control.